Customer Service Sales

Work

Experience:

June, '** - December, '**

Ritz Carlton Bachelor Gulch, Avon, CO

Loss Prevention Officer

. Coordinated immediate response to emergency conditions such as criminal

activity, safety hazards, fire, theft and property damage in a calm and

organized manner

. Prepared, reviewed and maintained reports, files and records in a timely

manner

. Selected by director to handle complex claims reporting issues, monitor

claim status updates and participate in the training and evaluation of

staff

. Identified physical and electronic improvements for better safety and

security of employees and guests

. Worked overtime when necessary and adapted to changing priorities

. Maintained professional relationships with guests, management & staff

September, '05 - May, '07

Vail Marriott Mountain Resort & Spa, Vail, CO

Shipping & Receiving Coordinator

. Processed outgoing shipments using UPS, FedEx, DHL and various other

freight carriers

. Ensured smooth and on time delivery of incoming as well as outgoing

shipments

. Researched competitive shipping prices with numerous delivery services

and streamlined shipping process, resulting in reduction of annual savings

. Purchased office supply and imaging products for all departments within

the hotel

. Trained departmental personnel in proper shipping & receiving procedures

September, '04 - September, '05

Highpoint Southwest Services, Addison, TX

Field Service Representative (New Orleans, LA)

. Completed store calls at assigned Home Depot accounts within a designated

territory

. Completed reports and transmitted data via hand-held computer

. Performed product display resets in accordance with client provided plan-

o-grams; ordered and installed point of purchase materials

. Ensured shelves were fully stocked, products and displays were clean and

point of purchase information was accurate

. Developed and maintained working relationships with store management and

associates

. Met customer service expectations through daily communication, problem

resolution, and appropriate follow up

September, '02 - May, '04

American General Financial Services, New Orleans, LA

Sales Management Trainee

. Handled all aspects of consumer lending operations and account

collections

. Consistently met or exceeded monthly sales quotas

. Built solid relationships with customers as well as branch employees

. Actively marketed financial products and services, at office level and

in the field

Education:

Southeastern Louisiana University

Hammond, LA

Bachelor of Arts in Business Management

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