Customer Service Assistant

Maria L. Torres

**** ********* **** 614-***-****

Columbus, Ohio 43229 ***************@*****.***

Merchandise Assistant

Extensive experience as a direct channel/retail/international support, data

entry and customer service. Areas of expertise, inputting purchase orders,

strong communicating with local and international vendors, reliable team

player and organization skills.

Professional Experience

Tween Brands, New Albany, OH

2000-2009

Production Merchandise Assistant

Acted as exclusive touch point for all purchase order revision and

cancellation activity, follow up with vendors via email or phone, request

HTS code from vendors ( Harmonized Tariff Schedule ), assisted merchandise

team on buys, updated buy sheets for merchants, size breaks. Acted as the

point person between retail, Dc and call center for debits and sell-off

transactions (timing, accuracy and communication are key in this area of

responsibility). Communicated this information to other partners including

but not limited to retail, merchants, retail allocation, Dc and call

center. Sample management, requesting and following up on samples with

vendors before approaching deadline. Collected samples and returned to

retail when done, prepared samples for photography including correct

information and unpacked when back from web photo shot. Downloaded images

for the website, use the Spanish language to translate important

information for the company.

. Handled purchase order process for direct and franchise divisions

showing an increment from 500 to 5000 plus POs in a six year period.

. Provided Spanish expertise, proofing all documents/advertisement

translated for the Puerto Rico stores in 2005.

. Partnered with IT dept in trouble shooting the sourcing PO overlay

issue. By sending POs directly to vendors by email, saving lots of

dollars on printing pages and scanning for the company.

. Partnered with vendor compliance dept. on a project to assure catalog

and franchise POs had the correct LDP (landed cost freight, duty

commission) revising over 300 POs in 3 days, correcting the new cost

and ndc (in DC) date.

Shoe Corporation of America, Columbus, OH

1992-2000

Merchandise Assistant

Up-dated and maintained spread sheets, process purchase orders, mail and

fax to the vendors, resolved any discrepancy related to merchandise at the

DC, scheduled appointments, travel and hotel reservations. Provided shoe

samples for catalog advertisement and quality control inspection. Prepared

power point presentations of new product for RMs and DMs. Communicated with

vendors about problems with ticket price, units buy, delivery dates and

cost.

Education

B.A., Liberal Arts/Theater, University of Puerto Rico, Rio Piedras, Puerto

Rico

Additional Contributions and Skills

Word, WordPerfect 6.1 for windows, Excel, Power Point, AS 400/IP, Ten Key,

Fax, Scanning, Communication Skills, Digital Camera, Copier, Outlook,

Internet Explorer

Work training

Excel Level 1 and 2 training, Sleepwear flammability training, Leadership

Development training

Language

Fluent in Spanish

Volunteer

Red Cross of America, Northland High School-PTA, Member of Two Ten

International Foundation

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