Customer Service Medical Assistant

Robie Rose M. Nguyen *****.****@*****.***

**** *. ***** ** ****, WA 98031 Phone: 253-***-****

SUMMARY OF QUALIFICATIONS

Banking professional with over 13 years of combined experience in item

processing and retail banking. Areas of expertise include proof and sorter

operations, balancing, research, customer service, retail and merchant

teller responsibilities. Highly successful record in meeting deadlines,

recognizing inefficiencies and suggesting improvements, and working within

a team. Major strengths in organization, flexibility, problem solving, and

leadership.

EXPERIENCE

Unisys (acquired by JPMorgan Chase Bank in 2009) 2004 - 2009

Balancer Operator

Process and balanced proof transit work and ATM on image processing check

system. Assisted in amount entry and data corrections. Performed daily

internal turnover and monthly audit compliance report. Manage balancing

department workflow to meet service level agreement. Operate Unisys NDP

600 and 2000 sorter machines. Performed prime capture, power encoding, and

reject re-entry. Assist in dispatch, printing cash letters, preparing end

of night reports, prepare transit work and cross training co-workers to

ensure knowledge is widely shared.

Mail Handler Operator

Prep and open Comcast cable and phone payments. Assisted in amount entry

and researched no account payment.

InterCept Incorporation June-November 2004

Balancer Operator

Data entry/balancer key entries on Renaissance image capture system.

Researched out of balance transactions. Identified errors and prepared

adjustments.

Pacific Northwest Bank (acquired by Wells Fargo Bank in 2003) 2001- 2004

Item Processing Clerk

Operated Unisys NDP1150 and 2000 sorters and performed reject re-entry and

key entry on AFS image capture system. Researched out of balance

transactions, identified errors, and prepared adjustments. Reconciled

transit work, printed cash letters, qualified rejects and bundled outgoing

work by strict nightly deadlines. Served as a backup to the leads to

ensure that all transit work was processed and accounted for and assisted

with end of night procedures.

Boeing Employees' Credit Union 1999 - 2001

Senior Item Processing Lead

Served as a lead for night production, processed and balanced proof and ATM

work, balanced cash vault, and processed incoming mail. Researched

customer accounts, returned problem transactions, and provided copies of

items and statements to customers. Trained night staff and assisted

supervisor with interviews and reviews.

Key Bank 1996 - 1999

Bank Teller

Served as the merchant teller processing large business deposits and

balancing cash vault. Assisted customers by phone and in person.

Activated ATM, credit, and debit cards and performed maintenance on

customer accounts. Built customer relationships, recognized customer

needs, and sold bank products accordingly.

Safeway Stores 1994 - 1996

Variety Clerk

Ordered and stocked non-food products to maintain inventory control.

Maintained positive profit to meet sales goals, updated prices, and

assisted customers with questions.

EDUCATION

Bates Technical College, Tacoma WA - Certificate in Travel and Tourism

Bryman College, Renton, WA - Diploma in Medical Assistant

Unisys University, Online- Courses - Six Sigma White and Yellow belt

Language

Tagalog, Visayan and English

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