Dadrin Woods

**** *********** **. #****

Spring, Texas 77379

832-***-**** or 832-***-****

abin51@r.postjobfree.com

Profile:

Results oriented, dependable individual experienced in outstanding customer

service, sales, and logistics. Possess the highest degree of integrity,

supported by a flawless record of maintaining confidentiality. Works well

independently and as part of a team.

Skills

. HAZMAT certified to handle hazardous shipments.

. Ability to coordinate and handle international shipments

consistently as needed.

. Extensive experience with Bonded shipments that require special

licensing.

. Well educated with handling Break Bulk shipments and using special

equipment such as Flat Racks, Open Tops, and Refrigerated

containers.

. Excellent communications and interpersonal skills.

. Proficient in Word, Excel, Publisher and Power Point.

Experience

4/2010 - 8/2010 TPI Staffing/Daniel (Temporary Position)

Houston, TX

Documentation/Logistics Specialist

. Prepares documentation, researches files and answers questions for the

Credit Department; serves as a liaison between credit and customers by

notifying customers if cash in advance is required; assists Credit and

Accounting to identify customers' payments. Arranges the packing,

crating and forwarding if not specified by customers and assists other

company divisions in preparing documentation for export.

. Prepares invoices, and freight bills for customers; prepares proforma

invoices to be sent with shipments; prepares invoices to conform to

letters of and credit and to sales orders when orders are ready to be

shipped; prepares freight bills and sends a copy to Accounting and to

the customer; prepares credit memos as directed by Sales; and codes

courier bills and sends to Accounting for payment. Prepares any

additional Export/Import documentation required by customers or

customs.

10/2007 - 1/2010 UPS-SCS Houston, TX

Ocean Export Coordinator/Logistics Specialist

. Experience in spot quotes to provide fast rates to customers to gain

business

. Establish customer profiles, close out, bill files, and audit to

ensure file is put in correct order

. Coordinate multiple international shipments for companies using Inco-

terms such as EXW, CFR, DDU, DDP, etc.

. Cooperate with agents from other countries to ensure that cargo gets

to destination

. Experienced in working with overseas offices/agents in ensuring end to

end service.

. Organize and create all documentation that is needed to clear

shipments through customs such as: Packing declaration, Certificate of

Origin, Bill of Lading, etc.

. Ensure that the commodity, commercial value, and weight are correctly

reported to customs by filing AES

. File sell rate to Federal Maritime Commission

. Manage file count by ensuring that file is closed and documents are

sent out for processing in timely manner as per company policy.

. Defuse complicated issues and respond to emails and phone calls

2/2006-10/2007 DHL (Temporary Position) Houston, TX

Ocean Export Coordinator/Logistics Specialist

. Coordinate multiple international shipments for companies using Inco-

terms EXW, CFR, DDU, and DDP

. Cooperate with agents from other countries to ensure that cargo gets

to destination properly

. Organize and create all documentation that is needed to clear

shipments through customs such as: Packing declaration, Certificate of

Origin, Bill of Lading, etc.

. Ensure that the commodity, commercial value, and weight are correctly

reported to customs and Federal Maritime Commission by filing AES.

. Manage file count by ensuring that file is closed and documents are

sent out for processing within company policies.

. Defuse complicated issues and respond to emails and phone calls.

3/2005-11/2005 Hewitt Associates/Adecco (Temporary Position) The

Woodlands, TX

Customer Service Rep

. Take calls from multiple clients, enroll them into benefits offered

from their employer

. Provide information on plan provisions and plan options using

information provided to me from various reference databases.

. Handle difficult situations and defuse them at the highest level of

customer service

. Start "workflow" for further research if needed on any unresolved

situation.

. Make sure that performance is at expected level by maintaining

schedule adherence and keep up with the time scheduled on and off the

phone

. Answer between 20-75 calls a day based upon call volume and

participant issues

7/2004-3/2005 NCO/MCI Houston, TX

Customer Sales Rep

. Sale MCI phone service to customers over the phone by telemarketing

. Make sure that performance is at expected level and sufficiently track

progress for current cycle.

. Keep current with MCI products and services in order to be able to

effectively diagnose customer needs and offer targeted solutions.

3/2001-7/2004 TCIM Services Paris, TX

Call center customer service representative/Auditor

. Audited calls for quality assurance, and assisted supervisor with

paperwork.

. Completed applications over the phone, sold and offered products

that

applied to customer needs.

. Document customer's inquiry, complaint, or track into computer

database.

. Effectively diffuse customer's anger/anxiety

Education

Some College at North Harris College Houston, TX

Certified Classes taken:

. Computer tech (Certified in all Microsoft office programs)

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