Customer Service Representative
Resume:
Omar J. Ledon
**** ***** ***** **** ** Apt *** Phone:505-***-****
Albuquerque, NM 87114 Email:*********@*****.***
PROFILE
Dependable professional with over ten years of experience in customer
service, call center, help desk, restaurant business and retail. Excels in
fast-paced environments as well as in multi-tasking and organizational
skills. Works well independently and as part of a team.
KEY COMPETENCIES
. Customer Service Skills . Team Leader . Organizational Skills
. Data Entry . Multi-tasking . Outgoing
PROFESSIONAL EXPERIENCE
Mesa Mental Health, Blue Cross Blue Shield, Albuquerque, NM 2009-
2010
Customer Service Representative
. Provide information about mental health benefits.
. Handle customer's insurance claims.
. Handle customer's billings.
State of Florida, Department of Financial Services 2008-
2009
Insurance Specialist 1
. Answering calls dealing with insurance agents and agency licensing.
. Answering calls to provide insurance companies' and agencies'
information.
. Provide consumers with health coverage information.
Intuition Solutions, Florida Prepaid College Program, Tallahassee, FL
2005-2007
Customer Service Representative
. Received incoming calls regarding Florida Prepaid College Program.
. Assisted callers with questions and updates regarding caller's
accounts.
. Completed and sent enrollment packages to clients when requested.
Affiliated Computer Services, Medicaid Options, Tallahassee, FL
2002-2005
Customer Service Representative
. Received incoming calls regarding Medicaid & Medicare options.
. Assisted callers on different healthcare plans available.
. Assisted callers on choosing healthcare plans and primary doctors.
. Provided callers with account information.
. Completed and sent out enrollment packages.
. Followed up with clients to verify enrollment plan satisfaction.
Intuition Solutions, Florida Prepaid College Program, Tallahassee, FL
2001-2002
Customer Service Representative
. Received incoming calls regarding Florida Prepaid College Program.
. Assisted caller with questions and updates regarding caller's
accounts.
. Completed and sent enrollment packages to clients when requested.
Fazoli's Italian Restaurant, Tallahassee, FL 1997-
2001
Manager
. Supervised employees during the night shift.
. Completed the restaurant nightly deposits.
. Completed the daily reports at end of shift.
. Coached, mentored and trained employees.
EDUCATION
Tallahasee Community College, Tallahassee, FL
December 2002
Amos P. Godby H.S., Tallahassee, FL
December 1997
COMPUTER / LANGUAGE SKILLS
MS Word, MS Excel, Novell and Internet.
Fluency: English and Spanish
REFERENCES
Asela Mccall Marlon Mutuc
State of Florida Affiliated Computer Services
DFS Supervisor Supervisor
Kathy Webber Eddie Alvares
Intuition Solutions Mesa Mental Health
Supervisor Claims Resolution Specialist
Contact this candidate