Administrative Assistant Manager
Resume:
DONNA HISSRICH
WORTHINGTON, OH **085
*********@***.***
Summary
HIGHLY ENERGETIC, CHARISMATIC, RESULT DRIVEN INDIVIDUAL THAT BRINGS
SPEED, ACCURACY AND STRICT ATTENTION TO DETAIL TO TODAY'S WORK
ENVIRONMENT. I EXCEL IN CHALLENGING AND VERY COMPETITIVE SITUATIONS
AND LOVE TO WIN.
Areas of Expertise:
Exceptional Listening Skills
Ability to rapidly adapt to change
Strong Written and Oral Skills
Creative and skilled negotiator
Record of successful performance and immediate results
Ability to multi-task and meet deadlines
Experience with Windows XP, Word, Excel, Access, Publisher, PowerPoint,
Outlook, Internet and Panther
professional
Experience NEW PROS COMMUNICATIONS
Customer Care Specialist/Sales, May 2006 - April 2009
Accomplishments:
Initiated and developed new solutions to retain clients resulting in a
40% or better customer retention rate every pay period.
Selected as employee of the month for 5 consecutive months.
Acted as Manager of Operations Department when manager was not present.
Earned awards for attitude, teamwork, taking initiative and special
projects.
Duties:
Responsible for generating profitable sales.
Evaluated and approved all requests from the sales floor for special
payment terms.
MAZDA DIRECT
Sales Rep/Internet Specialist, Jan 2004 - April 2006
Accomplishments:
Promoted to Internet Specialist after 7 months of service.
Employee of the Month 9 out of 24 Months.
Led the district with the fastest internet response time.
Received several awards for selling more than three vehicles in one
day.
Duties:
Managed all aspects of internet sales including taking pictures of
vehicles, website placement, descriptions and responding to all
inquiries.
Negotiated prices for all vehicles and completed all paperwork for
finance.
Ensured quality delivery of vehicles and consistently scored perfect
scores on vehicle delivery surveys.
T & R PROPERTIES
Administrative Assistant/Receptionist Dec. 2002 - Oct. 2003
Accomplishments:
Created, edited and published monthly newsletter.
Became an Officer of the Court by passing the Notary exam.
Met with reps to get better pricing on office supplies.
Duties:
Responsible for answering main switchboard.
Booked and confirmed travel arrangements for the owner.
Verified all timecards, processed all mail and provided notary services
as needed.
Conducted required testing for new applicants.
ELEPHANT BAR AND GRILL
Assistant GM/Bartender April 1997 - Feb 2002
Accomplishments:
Promoted from Bartender to Manager and then to Assistant GM.
Increased staff morale by implementing jumpstart meetings at the
beginning of each shift.
Consistently exceeded planned yearly sales.
Duties:
Managed all staff and was responsible for schedules of servers,
hostesses and bartenders.
Booked all banquets and coordinated the ordering of required food with
kitchen staff.
Responsible for cashing out servers, cocktail waitresses and balancing
all bar drawers.
Paid all third party vendors and provided payroll support.
BORDEN, INC
Administrative Assistant, Oct 1990 - Nov 1996
Accomplishments:
Served as Administrative Assistant to the Accounting Manager and
promoted to the Administrative Assistant to the Director of Information
Technology.
Initiated program to increase productivity by automating forms used by
staff.
Duties:
Tracked the systems downtime and created corresponding spreadsheets and
charts for presentations.
Balanced monthly accruals.
Processed all incoming and outgoing mail, ordered all supplies,
completed expense reports and booked all travel.
Provided support to Director of Operations and department managers and
staff as needed.
Education &
INDUSTRY CLARK STATE COMMUNITY COLLEGE, SPRINGFIELD, OH
QUALIFICATIO Associates Degree in Applied Business June 1988
NS
Member of The Central Ohio Square Dancers
COMMUNITY Participated in Toys for Tots Benefits
Participated in Relay for Life Benefits
Member of the Church Governing Board
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