Quality Assurance Operator

Holly Teigen

*** ********* *****

Madison Wi, ***18

608-***-****

*******@*********.***

Professional Summary

Operations manager with extensive experience in health care providing

health care statements, Medicaid reporting, Badger and senior care reports.

Responsible for organizing and updating forms throughout the state of

Wisconsin. Self starter with strong skills in organizing and prioritizing

work. Adapt in problem solving and decision making through complex

business challenges. Abilities work well under pressure meeting multiple

deadlines. Proven ability in building a strong team providing directions

with rewarding performance.

Professional Experience

Electronic Data Systems, Monona, WI 9/2000-12/2008

EDS is contracted thru the State of Wisconsin to do all the states Medicaid

programs

Operations Supervisor

. Responsible for the supervision of Operations staff of seven for a

24/7 operation.

. Handled confidential information with great sensitivity.

. Ordered, distributed and maintained equipment, supplies inventory for

all users.

. Managed check processing including transitioning to an internal

printing process resulting in significant cost savings and time

reductions.

. Initiated report productions changes to eliminate excess paper use by

streamlining information based on business need.

. Established printer section check to ensure timely report distribution

for decision makers.

. Developed security process for insuring confidentiality and

appropriate distributions of information.

. Established job ticket process to expedite organization flow, removing

time consuming tasks resulting in report quality.

. Developed better quality assurance procedures to external mailing.

. Filled in on all positions (mainframe operator, print operator,

production control operator)

. Set up On demand jobs using CA7; parm data

. TSO, JCL

. Eye for detail, logical and detective skills

American Family, Madison, WI 11/1999-05/2000

Maxim Group

I/S BT Enterprise Storage Management Tech.

. Managed all the storage resources.

. Worked with the DASD Subsystems, tape subsystems, and tape storage.

Webcrafters, Madison, WI 08/1999-11/1999

System Support Analyst (worked as a contractor)

. Handled the payroll and running all jobs that pertain to the payroll

system.

. Set up jobs: Ran the backups, transferred files, built files, and

data entry.

State of Wisconsin, Madison, WI 05/1997-07/1999

Maxim Group

System Support Analyst

. Enterprise Output and Report Management Solution Administrator

. Maintenance work for 80 programmers

. Tested all documentation JCL before going into production

National Guardian Life Insurance, Madison, WI 07/1990-

05/1997

Production/Computer Operator

. Operated and AS400 and handled the conversion of the OS/390 operating

system.

. Set up the nightly batch schedules and ran production jobs.

. Fixed the jobs when problems occurred.

. Operated IBM 4381 system for 125 users.

Fort Howard Paper Company, Green Bay, WI 04/1989-06/1990

Production/Computer Operator

. Started up a home office help desk.

. Duties transferred to Computer Operation.

. Production Control Duties.

Employers Health Insurance, Green Bay, WI 02/1978-04/1989

Computer Operator

. Main contact for Help Desk.

. Responsible for successful operation of computer systems and

adjourning hardware.

. Performed tape librarian duties and general housekeeping of the

computer room.

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