Customer Service Administrative Assistant
Resume:
Kyle Roach
San Jose, CA
*******@*****.***
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Professional, reliable and hardworking individual. Strong interpersonal
skills with the ability to work effectively and efficiently with people in
a variety of fields. Work well under busy schedules and deadlines.
Customer service orientated, thorough organization & multitasking
capability. Empowered/assertive behavior to meet deadlines, proactive
problem solving, attention to detail.
Professional Experience
PK Selective Metal Plating, Inc; Santa Clara, CA
Office Manager (2009-Present)
* Day-to-day operations of facility
* Purchasing of all chemicals, supplies for office
* Customer Service, daily communication regarding parts, pricing,
resolving issues with customers regarding parts, billing, etc
* Invoicing all clients
* Accounts Receivable
* Collections
* Maintaining employee files
* Implementation of new phone system
* Tracking of orders for customers
* Shipping orders to customers
SumTotal Systems, Inc; Mountain View, CA
Human Resources Administrator (2006-2009)
* Conducted new hire orientations for both new hires as well as
transfers from India office
* Maintained employee folders for all domestic as well as foreign
locations, in compliance with federal and state standards and SOX
guidelines
* Updated employee data within the HRIS system (Spectrum)
* Entered PANs (personnel action notices) for various items, such as
salary changes, terminations
* Enrolled and updated employees with the company benefits
* Verification of employment on past and present employees
* Provided support to the Recruiting Specialist by posting jobs both
internally and externally
* Maintained I-9 records which included auditing and updating all
documents
* Obtained necessary approvals and appropriate documents for both
temporary/independent contractors
* Ensured prompt response to open issues for customers
SumTotal Systems, Inc (formerly Pathlore Software); Mountain View, CA
Administrative Support (2005-2006)
* Worked closely with marketing in different aspects of the department
* Revised documents for usage in projects
* Maintained contact with user group coordinators
* Packed items to ship to user group meetings within the U.S.
* Various other duties & projects
Pathlore Software Corporation; Cupertino, CA
Office Administrator/Executive Admin/Marketing Assistant (2004-2005)
* Maintained contact with user group coordinators
* Reviewed processes for sending out mailers
* Packed items to ship to user group meetings within the U.S.
* Sent out packets with conference information
* Kept lead generation lists up-to-date
* Posted items to website as needed
Spherion Corporation for IBM; San Jose, CA
Executive Assistant / Executive Briefing Center Associate (2000 - 2004)
* Key interface for speaker community for staffing of executive
briefings
* Maintained a network with Silicon Valley Laboratory assistants or
outside speakers, in particular, those of high-level executives
* Maintained and planned inventory of briefing center supplies, customer
gifts, marketing event supplies, etc.
* Outbound program support
Other Relevant Experience
Electronic Lighting, Inc.; Fremont, CA
Marketing Assistant (1999 - 2000)
Polishing Corporation of America: Santa Clara, CA
Administrative Assistant/Office Manager (1999)
Kendrick, Stimpfig & Ryu, Ltd., San Jose, CA
Executive Administrative Assistant (1997 - 1999)
Education
AAS - Business Administration, Heald Business College, San Jose, CA
Software/Technical Skills
Proficient in Windows applications as well as Lotus applications
Professional Organizations
Member - SHRM (Society of Human Resource Management)
Member - NCHRA (Northern California Human Resources Association)
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