Customer Service Assistant
Resume:
Halima Alhassan
Silver Spring, MD 20904 abin0x@r.postjobfree.com
Administrative Assistant
Profile
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Dynamic, customer-focused administrative support specialist with extensive
experience in providing technical consultation and customer care in a
customer service role. Solid reputation for persistence in pursuing issue
resolution while maintaining a helpful and positive attitude. Skilled
relationship builder; achieves win-win scenarios that benefit customers and
employer. Strong combination of applications/equipment knowledge with
proven relationship building and motivational skills. One who thrives
within fast paced environments.
PROFESSIONAL EXPERIENCE
Residence Life- Memphis, TN
Desk Assistant 2006 - 2010
. Provide customer service and guidance to college students and their
parents who convey interest in attending the University of Memphis.
. Perform data entry and identification verification.
. Coordinate public relations; Provide security for residents and their
guests; Listen to and record problems of residents.
Residence Life- Memphis, TN
Resident Advisor 2008
. Organize and present programs for campus-wide residents
. Communicate and enforce University and Residence Life policies and
procedures
. Lightly advise students about campus involvement and activities.
Toyota car dealers - silver spring, md
sales clerk 2005
. Provided telecommunications support to clients seeking car repairs and
offered excellence in customer service, while assisting clients with
solutions to their problems.
. Filed documents; typed sales reports; Sorted documents. Collected car
payments
Additional Employment
Student Ambassador ( Reagan International ~ Washington, DC ( 2007
Campaigner ( Harold Ford, Jr. Campaign ~ Memphis, TN ( 2006
Cashiers Assistant ( International Spy Museum ~ Washington, DC ( 2006
Cashier Assistant/ Merchandise Customer Assistant ( Sears ~ Silver Spring,
MD ( 2004
EDUCATION
Bachelor of Arts - Psychology
University of Memphis ~ Memphis, TN ( May 2010
SOFTWARE SKILLS
MS Word ( MS Excel ( MS PowerPoint ( MS Publisher ( MS Internet Explorer (
HTML
KEY PROFICIENCIES Multi- tasking Customer Service Public Relations
Event Coordinating Relationship Building Software Operation
Clerical (43wpm) Telecommunications Trilingual
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