Sales Customer Service

Mark Malan, B.S.

**** ****** ****** ? Nisswa, MN 56468 ? **************@*****.***? (218) 838-

3890

SUCCESSFUL ENTREPRENEUR AND SALES EXPERT

"Specialist in Consultative Sales, Rapport Building, and Driving Revenue

Growth and Brand Recognition"

Dynamic and seasoned sales professional with a 16+ year record of achieving

and demonstrating success in driving sales growth while providing top-notch

sales leadership in highly-competitive and diverse markets, seeks career

advancement within a high-growth pharmaceutical sales organization.

Aggressively and strategically seized entrepreneurial opportunities after

first launching a CO-OP, the first of its kind in the United States, to

expand business venture in to construction and inspections, which

eventually included what was first conceptualized as a car wash and later

diversified in to automotive sales and repairs. Strong at launching and

driving the growth of company revenues and improving sales team

performance. Persistent in building new business, securing customer

loyalty, and forming strong relationships with external business partners.

Eager to leverage expertise of the life cycle of key assets and brands,

strategic launch and business operations, and an exceptional ability to

take ownership of key objectives that lead to superior product branding,

growth, and profitability for a pharmaceutical organization seeking a

highly adaptable, intuitive, and poised professional.

AREAS OF EXPERTISE

Consultative Sales New Business Development Product Line Development

Key Account Maximization Networking Proposals/Presentations

Strategies to develop and Solutions-oriented sales Creative problem solver with

maintain business approach emphasizing ability to drive revenue and

relationships customer needs exceed profit goals

EXECUTIVE PROFILE

SPECIALIZED INDUSTRY KNOWLEDGE:

. Refined, intuitive, and adaptable consultative sales approach acquired

through more than 16 years of proven sales success and the launch of 4

diverse and profitable business ventures

. Broad knowledge of need-based selling with proven results in closing a

sale and generating business

. Skilled at recognizing buying motives, designing sales strategies, and

driving revenue

. Enthusiastic and effective sales presentations in both one-on-one

settings and to groups in excess of 100

. Acquired exceptional communication and public speaking skills while

serving as a co-host for fund raisers in benefit of local radio, as a

guest speaker for public interest announcements, weather, and on-air

interviews

PROVEN METHODOLOGY:

. Identified, established, and managed strategic relationships to leverage

significant long-term business opportunities

. Proficient at developing and implementing territory business plans based

on market analysis, product/market trends, and key clients

. Team player who also works well independently, encompassing energy,

pride, confidence, and a dedication to quality work

. Utilized strong team-building and refined interpersonal skills with

decisive leadership qualities to guide business ventures through change,

growth, profitability, and quality-improvement strategies

. Known for establishing a reputation of excellence earned by upholding a

strong belief in a product, its value and purpose, and how it can result

in total customer satisfaction

SELECTED ACHIEVEMENTS:

. Achieved 25-30% growth in an expanding market by instituting innovative

new policy products, strategic marketing, and exposure to the "New Face"

customer as an Executive Account Specialist and Territory Manager for

Combined Insurance

. Created and currently rolling out a brand new marketing strategy for

Combined Insurance that was so well received, it is now being adopted on

a corporate level

. Singlehandedly launched 4 diverse and profitable business ventures in a

span of 16 years

. Consistently generated a 10% increase is annual earnings since the 2000

launch of Liquid Reflektion, first conceptualized as a high-end car wash,

which expanded in to automotive sales and repair services

. Developed innovative product prototypes not previously utilized in the

car wash industry that have been adopted across the industry

. Chosen to leverage poise and intuitive communication skills to serve as a

frequent speaker on Public Radio and serve as a co-host for a number of

fund-raising venues

. Leveraged years of experience and talent in construction to launch a

profitable business offering point of purchase inspections, certificate

of occupancy inspections, storm damage and fire inspections, and

inspection of component systems earning more than $60,000 per year

Mark Malan, B.S. Page Two

PROFILE OF ENTREPRENEURIAL AND SALES EXPERIENCE

Territory Manager & Sales Exec. Combined Insurance, Nisswa, MN 2010-

Present

Successfully sell a diverse portfolio of insurance products and services

throughout Central Minnesota. Completed rigorous sales and management

courses and passed all 3 of the Life, Health, and Accident Insurance Exams

on the first attempt. Utilize expertise

in business development including market research, market analysis,

product/market trends, and key clients to effectively target customers and

markets and optimize the earning potential of the territory.

Owner, President, & Sales Exec. Liquid Reflektion, Nisswa, MN 2000-

2010

Singlehandedly launched a profitable business including the construction of

what was first conceptualized as a high-end car wash and was later

recognized by the State of Minnesota for outstanding construction and

innovation. Expanded the business venture to include automotive sales and

repair services while continually seeking strategies for improved

efficiency and cost containment including recycling oil from oil changes to

heat the entire facility. Approached by a wealthy investor interested in

purchasing the business enterprise and is currently under negotiation.

Leveraged an exceptional ability to turn prospects in to customers while

driving the revenue of existing customers.

Owner, Sales Representative Avalanche Inspections, Nisswa, MN 1997-

2010

Leveraged years of experience and talent in construction to launch a

profitable business offering point of purchase inspections, certificate of

occupancy inspections, storm damage and fire inspections, and inspection of

component systems and secured qualified subs to make repairs as needed.

Utilized exceptional networking skills to partner with local financial

institutions, local real estate agencies, and insurance claim inspection

organizations of Minnesota. Shared best sales and business management

practices in training and mentoring new hires.

Owner, President, & Project Mgr. Avalanche Construction, Central, MN

1995-2008

Launched this profitable business venture from the ground up. Strategically

partnered with local architects that targeted a specific high-end customer

base. Secured the most reputable subs and craftsmen in the business in an

effort to provide customers with a superior product. Spearheaded the entire

construction project of a number of multi-million dollar lake front home

constructions. from start to finish. Garnered the endorsement of the

Minnesota Builders Association for providing solutions for energy

efficiency and utilization of state of the art building materials. Aimed to

provide a superior product, outstanding customer service with attention to

detail, and completed most projects ahead of schedule and as a result most

spec homes sold prior to completion.

Sales & Marketing Director Royal Glen Venison CO-OP, MN 1994-1996

Singlehandedly organized a CO-OP, the first of its kind, in the United

States, which later included 75% of the ranches in Minnesota. Landed an

opportunity to showcase the product line at the Minnesota State Fair, which

branded the product to a large audience in excess of one million

prospective buyers. Utilized keen insight in to market intelligence,

product/market trends, and key customers to sell more than 40,000 lbs of

farm and ranch-raised elk and venison to meat markets and restaurants.

Expanded business to include direct supervision of 6 salesmen in various

regions of the state. Developed new meat products and collaborated with the

nationally-awarded Meat Cutter for the CO-OP to establish a specific meat

cut designation through the USDA, another first in the industry.

EDUCATION

Bachelor of Science, Business Mgmt. University of Colorado, Boulder, CO

1984

Minor: Fine Arts

GPA 3.0

MEMBERSHIPS & VOLUNTEER WORK

. Member, Mid-Minnesota Builders Association 1985-2005

. Member & Board of Director, North American Oil Change Association

1999-2007

. Member, Chamber of Commerce 2001-2007

. State Certified Building Official 1997-2010

. Sales Directory Royal Glen Venison CO-OP 1994-1998

. Member & Board of Director, North American Elk Breeders Association

1991-2003

. Volunteer, Habitat for Humanity

. Mentor, Teen Challenge 2008-2010

. Team Leader, EFCA Disaster Response Team 2007-2010

REFERENCES AVAILABLE UPON REQUEST

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