Manager Customer Service

Terri Lynn McMillan

*** ********* ****** ********* *****, TN 371**-***-*** 4641 ********@**********.***

OBJECTIVE

Experienced retail store manager looking for a challenging and dynamic store manager position where

I can utilize my skills and knowledge of the retail environment to grow long term and contribute to the

success of my company. Strong commitment to customer service as well as creating a positive and

energetic work environment where employees can grow and feel they are part of a team.

EXPERIENCE

Movie Gallery Erin, TN

Store Manager 2001 Present

303 Manage all aspects of running a retail operation including hiring staff, managing inventory and

cash, controlling and minimizing labor hours, and handling all merchandising and sales

promotions

304 Satellite manager of a second store from 2007 2008 while both stores were ranked number 1 & 2

consecutively in their district

305 Managed opening of three stores: Ashland City, Dickson and Waverly

306 Managed closing of three stores in Bellvue, Nippers Corner and Waverly

307 Training manager from 2003 2005; responsible for training all store managers

PCA Portrait Studios Clarksville, TN

Photographer 1999 2001

308 Responsible for work schedule and training new employees

309 Responsible for ordering supplies

310 Ensuring customer satisfaction

311 Able to perform all administrative tasks to ensure smooth and efficient operations

312 Excellent interpersonal, persuasive and communication skills

313 Analyze operating practices and procedures to create and revise existing methods

314 Able to work independently and collaboratively

315 Demonstrated professional qualities at all times and inspired others to be team players

Burger King Clarksville, TN

Manager 1995 1998

316 Accountable for daily opening and closing of store

317 Daily operations included: supervising food preparation and ensuring workplace sanitation

318 Responsible for training new employees and scheduling

EDUCATION

Houston County High School 1993 Graduate

REFERENCES

Available upon request

REFERENCES

Dan Gomez, District Manager (Current Supervisor)

Movie Gallery

Matt Gardner, Store Manager (Former Supervisor) 615-***-****

Movie Gallery

Toni Jenson, Store Manager (Former Manager & Employee) 931-***-****

Movie Gallery

Retta Sullivan, Senior Customer Service Associate 931-***-****

Movie Gallery

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