Administrative Assistant Customer Service
Resume:
JONI S. FATCHETT
**** ******* ***** ** #** ********@*****.***
Davenport, Iowa 52806
SUMMARY
Cross trained professional with expertise in Crime Scene and Evidence
processing combined with Office Management skills. Accurate, level headed
and dedicated to producing top quality work in every phase.
HIGHLIGHTS OF QUALIFICATIONS
. Expertise and training in Office Management, Supervision skills,
Conflict/Performance Problems, Office Budget and General Secretarial
Skills.
. Proven ability to supervise three separate office locations assuring
daily tasks and documentation is accurate.
. PC and Macintosh computer skills including Microsoft Office consisting
of Word, Excel, PowerPoint, Access and Outlook. Learn new software
applications quickly. Other office skills include multi-line phone
system, fax machines, filing systems, mailings, greeting
visitors/customer service, various computer printers and scanners.
Keyboard minimum 60 WPM, alpha, and 10 key data entry. Certified Iowa
Public Notary.
EDUCATION
UNIVERSITY OF VIRGINIA, Charlottesville, VA Major: CEU, Latent Fingerprint
Photography, 3 Hrs, 2005
FRAMINGHAM STATE COLLEGE, Framingham, MA, Major: Business, 3 Hrs, 1998
LIFETIME CAREER SCHOOLS, Archbald, PA, Major: Bookkeeping, 1992
EASTERN IOWA COMMUNITY COLLEGE, Clinton & Bettendorf, IA, Major: General
and Business, 10.5 Hrs, 1998
CERTIFICATIONS
Certified Iowa Public Notary
PROFESSIONAL WORK HISTORY
EAST MOLINE POLICE DEPARTMENT, East Moline, IL
02/10 - 03/10
Telecommunicator
. Effectively assist the general public in a multi-agency center reference
answering emergency and non emergency phone calls. Dispatch proper
police, fire and/or medical personnel according to incident and city
procedures.
. Accurately use LEADS/NCIC computer system; reference stolen or recovered
items, warrants regarding wanted subjects, and general information as
needed.
MIDAMERICAN ENERGY, Davenport, IA
03/09 - 01/10
Critical Infrastructure Protection Specialist
. Knowledge of the Federal Energy Regulatory Commission (FERC) and the
North American Electric Reliability Corporation (NERC) standards,
including Critical Infrastructure Protection (CIP) standards.
. Regularly work with customized ACM and NPS programs which monitor and
document the status of training, background checks and added/removed
access rights for all personnel regarding company's critical cyber assets
(physical and computer).
. Utilize Pro-Watch alarm system regarding all MidAmerican facilities,
including CIP alarms related to critical facilities. Document response
and outcome of CIP alarms, utilizing various computer programs and
company assets to investigate the situation.
. Regularly update CIP compliance documentation, including preparing lists,
logs and reports which may be used regarding an audit of the Critical
Infrastructure Program within the company.
MANPOWER, Moline, IL
04/08 - 02/09
Long Term Temporary Position - Administrative Assistant
. Work with Critical Infrastructure Protection (CIP) program at MidAmerican
Energy. Knowledge of the Federal Energy Regulatory Commission (FERC) and
the North American Electric Reliability Corporation (NERC) standards.
. Regularly work with customized computer programs which monitor and
document the status of training, background checks and access rights for
all personnel regarding company's critical cyber assets (physical and
computer).
. Provide data entry and data analysis work as needed. Monitor alarm system
for specific company facilities.
. Provide general office assistance as needed by staff including delivery
of mail, filing and compilation of data.
JONI S. FATCHETT
Page 2
ALLSTAR STAFFING, Clinton, IA
03/08 - 04/08
Temporary Position - Administrative Assistant / Clerical
. Temporary clerical position at government agency, Clinton Police
Department.
. Provide clerical and general office assistance as required including
transcription, data entry and filing.
IDEAL INNOVATIONS, INC., Arlington, VA
10/06 - 03/08
Evidence Custodian
. Civilian contractor supporting US military activity on base in Iraq
working with armed forces.
. Receive and document evidence using appropriate Army evidence vouchers;
properly mark and tag evidence in accordance with Army Law Enforcement
guidance and maintain associated evidence room documentation.
. Assist in the preparation of laboratory examination requests and assist
with limited processing and stabilization of forensic evidence, e.g.,
superglue fuming of nonporous surfaces before shipment.
. Continually coordinate with supporting stateside forensic laboratory
entities regarding evidence preservation, stabilization and transmittal
procedures for best success.
. Coordinate with local Army Law Enforcement and Physical Security offices
for time completion of required evidence room inspections.
DAVENPORT POLICE DEPARTMENT, Davenport, IA
05/01 - 10/06
Crime Scene Technician
. Accurately oversee the maintenance of in-house fingerprint processing and
marijuana testing laboratories, including equipment.
. Quickly respond to crime scenes/autopsies at the request of officers/and
or the public to process/collect evidence.
. Take photographs using MP4 Polaroid, 35mm and digital cameras at crime
scenes and/or in the lab environment.
. Test purported marijuana evidence collected by officer and testify
regarding results of work for depositions and court as needed.
. Formerly provided back-up assistance to the Property/Evidence Custodian
with evidence log-in process; return items to owners, prepare for
auctions and/or drug burns, and transport items to the County Attorney
for court purposes.
DAVENPORT POLICE DEPARTMENT, Davenport, IA
01/99 - 05/01
Communications Clerk
. Effectively assist the general public, regarding emergency and non
emergency phone calls and walk-ins to the front desk. Dispatch proper
police, fire and/or medical personnel according to incident; take reports
as necessary.
. Accurately use IOWA/NCIC computer system; reference stolen or recovered
items, warrants regarding wanted subjects, and general information as
needed.
BETHANY FOR CHILDREN AND FAMILIES, Davenport, IA
06/98 - 12/98
Office Manager
. Assure compliance with all confidentiality standards at all times in all
phases of work.
. Accurately keep supply inventory, equipment and provide general
assistance to staff as needed.
. Responsible for handling busy phones, letters and reports, mail, both
incoming and outgoing.
. Prepare monthly data/statistic charts and reports and assist with
internal auditing of files when requested.
. Install computer system programs, perform maintenance (back-up) files and
prepare files/templates for worker usage in a clear and concise manner.
JC PENNEY, North Park Mall, Davenport, IA
07/93 - 10/98
Service Corridor Associate
. Responsible for providing customer support utilizing problem solving
abilities and strong communication skills.
. Provide inventory control, cash control and handling busy phones.
. Effectively handle credit issues, provide training to employees, and
assist with sales and returns.
. Provide support for accounts receivable and filing; protect the
confidentiality of the customer and the company.
BETHANY FOR CHILDREN AND FAMILIES, Davenport, IA
09/97 - 06/98
Secretary/Utilization Review Coordinator
. Responsible for front desk reception, answering busy phone, appropriate
message retrieval and phone transfers and appointment questions.
. Accurately type reports and letters, handle mail, provide inventory
control and assure filing is current.
. Responsibilities include the internal review of program files with
supervisors regarding Medicaid and COA standards.
. Protect confidentiality of the client and agency following all government
standards.
Contact this candidate