Management Human Resources

SUSAN RAMIREZ

*** ****** **** ? Redlands, CA **374 ? Phone: 909-***-**** ?

abimxc@r.postjobfree.com ?

Profile

Twenty years experience providing administrative

support for educational institutions, law offices and

financial instutions. Respond rapidly and

appropriately to changing circumstances; evaluate

problems, make astute decisions to effect positive

change, and refocus on new priorities. Strong computer

literacy with a proven track record of mastering major

computer applications and juggling a multitude of

complex work assignments to meet the demands of each

day. Interact effectively with executives, co-workers,

clients, and board members.

Selected ? Designed training manuals ? Started as a MOUS

Achievements for Microsoft Office Instructor at a Vocational

including Outlook, Excel School and worked my way up

and Word. to Director for campuses in

? Planned, organized Annual San Diego, San Bernardino

Meetings, Grand Openings and Los Angeles.

and Strategic Planning ? Successfully completed

Sessions. and filed all necessary

? Manipulated employee data paperwork required by the

to generate reports and BPPVE for 3 schools.

complete year end data. ? Installed, networked and

? Negotiated contract terms configured all computers

with copy vendor resulting used in classrooms on a

in a $4,000 monthly monthly basis.

savings. ? Recruited students and

? Progression of developed relationships

responsibilities to include with vocational counselors.

assisting the IT department

and accounting. ? Assisted with hardware

? Performed maintenance of and software problems,

personal computers and provided troubleshooting,

peripheral equipment, and owned desktop and

identifying problems and network issues to

providing appropriate resolution.

solutions.

Experience ADMINISTRATION SUPPORT

Alta Vista Credit Union 1/2003 - 12/31/2009

Corporate Executive Assistant

Under direct supervision of the CEO, responsibilities

include schedule management, screen incoming calls,

review and answer mail, make travel arrangements as

needed for staff and volunteers and proficient with

computers and various office equipment. Work directly

with the Board of Directors; compile monthly Board

packets and minutes, as well as follow up with VP's

regarding documentation and reports needing approval.

Prepare resolutions for corporate meetings, complete

paperwork and updates to the Articles of Incorporation,

Bylaws and data needed for Annual Meetings. Maintain

database and spreadsheets for personnel records and

management reports. Experience in Human Resources

including Open Enrollment, benefits, Flexible Spending,

payroll, disability leave, and filing. Knowledgeable

in FMLA, CA Employment Law, database management and

preparation of year end reports.

POSTSECONDARY DIRECTOR

PC Gurus 9/1999 - 10/2002

Director/Instructor

Responsibilities included billing, staff management,

student enrollment, business development, preparation

of business plans and curriculum. Ensured courses were

meeting students' needs as well as assisting with job

placement. Created relationships with vocational

counselors to maintain and increase student enrollment.

Ability to build, install and network classroom systems

and servers for all students as well as instruct

courses in Microsoft Office, Computer Repair and

Networking. Knowledgeable in the necessary paperwork

to be compliant with state regulations and school

certification.

ADMINISTRATIVE SUPPORT

GMAC 9/1989 - 9/1999

Secretary

Worked directly with Branch Manager and all department

supervisors at the local branch. Responsible for

maintaining records, creating various reports, assist

branch secretary when necessary, and type dealership

reviews.

Maintained computers, installed software and available

to assist co-workers with their duties. Proficient in

using various software and office equipment. Skilled

in application processing, collections, assist with

customer inquiries regarding their accounts, preparing

payoffs, account maintenance and records. Ability to

review accounts to assist customers with extensions,

credit reporting and payment history (including

microfiche) as well as knowledgeable in both leasing

and retail contracts.

Computer MS Office, Adobe Acrobat, Microsoft Windows,

Skills Installation of Hardware and Virus Software (Norton,

AVG, etc)

Education

Certificates Training Technology - Vocational Graduated 1998-1999

Achieved School

A+ Computer Repair

Microsoft Certified Professional +

Microsoft Certified Systems Engineer

Microsoft Office User Specialist - Word

Microsoft Office User Specialist - Excel

Degree University of Phoenix, Phoenix, Graduated 2005

AZ

Bachelor of Science in Information Technology

GPA: 3.63/4.0

CUNA Management - Certificate Programs - Alta Vista

Certificates Credit Union

Achieved

Human Resource Management - 1 week seminar

Member Services

Professional Development

Fred Pryor How To Avoid Conflict - 1 day conference

The Exceptional Assistant - 1 day conference

Degree Colorado Technical University, Graduation

Colorado Spgs, CO 6/2011

Associate of Science in Paralegal Studies

GPA: 3.83/4.0

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