Customer Service Sales Representative

KRISTIN HENTZE

**** ******** ** ****** *******, TX 78418 805-***-****

abimwf@r.postjobfree.com

Qualifying Skills

Ability to follow directions and complete assigned tasks in a timely manner

Able to work well within a group

Typing speed of 50 WPM

Excellent ability to perform clerical tasks such as filing, copying, faxing, answering phones etc.

Job History

Call Center Representative Jafra Cosmetics Westlake Village, Ca May 2006 January 2007

Answered phones and responded to customer requests

Took customers orders and payments and entered them into the computer

Provided customers with product information.

Identified, researched, and resolved customer issues.

File Clerk Wasserman, Comden, Cassleman, and Pearson LLP Oxnard, Ca November 2004

June2005

Solely responsible for organizing and maintaining over 200 client files

Answered phones and transferred calls to appropriate parties

Received and distributed mail and packages to appropriate parties

Prepared all outgoing mail and packages for shipment

Entered attorney time sheets into firm database

Set up and maintained service accounts such as DHL and UPS, as well as maintenance accounts for office

equipment

Worked many weekends and overtime hours to ensure that all client files were properly updated and

alphabetized

Ran miscellaneous office errands as needed or requested by attorneys

Data Entry Clerk Jafra Cosmetics Westlake Village, Ca January 2003 October

2003

Entered consultant orders, payments and new contracts into computer database

Contacted consultants for further information

Often assisted with mailroom functions such as preparing mass mailings and entering checks

Entered upwards of 600 contracts per day

Associate Sears Portrait Studio Chula Vista, Ca April 2002 December

2002

March 2000 October

2001

Portrait photographer and sales representative

Took pictures of subjects ranging from newborns to adults, as well as small and large groups

Provided customer service by answering questions and providing product information

Provided sales service, assisting customers with placing orders and up selling products

Ran the front register and counter, greeted customers

Answered phones, made, canceled and confirmed customer appointments

Often responsible for opening and closing the studio

Receptionist Tax Masters Simi Valley, Ca January 2000 March 2000

Seasonal receptionist for a tax preparation office

Answered phones, scheduled, canceled and confirmed appointments

Greeted clients

General clerical duties such as filing, copying, alphabetizing and faxing

Took client payments and made receipts

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