Manager Customer Service

Sheila Myers

***** ****** *****

Fort Wayne, Indiana 46818

260-***-****

Objective: To further my career and to be able to work for a Company that I

can apply my experience and abilities and continue to grow.

Qualifications

I have almost 13 year's Banking experience and several year's of

managerial experience. I started out as a Teller and was promoted

several times to the position of Consumer Banker. 2 years ago I was

promoted to Office Manager/Assistant Manager. Prior to Banking I

was in Restaurant Management and have experience in several aspects of

Management, which included scheduling, and hiring of 75% of the staff.

Education

1982-1986 South Side High School

Experience

1997-June 2009 National City Bank

I started out at the Bank as a Drive-thru teller and was

promoted to Vault teller and then to Head teller. I was then

promoted to Consumer Banker. Following that I was promoted to

Office Manager. I have cash handling experience, customer

service experience, supervisory experience and sales

experience. My current position is to run the office. This

includes managing the tellers, coaching them and coming up

with contest to help them reach their sales goals. I also was

responsible for making sure the branch met our Loan goals,

credit card goals and depository goals and customer service

satisfaction. During my time at National City we went

without a Branch Manager for 6 months, which put me in the

unofficial role of Branch Manager.

1997. Dining Room Manager, Hall's Restaurant

Was in charge of staff, which involved hiring, scheduling and

management. Was also required to have good customer service

skills to handle customer complaints. I was responsible for

having the specific food and quantities ready each day.

1987-1990 Homemaker

Activities

I enjoy reading, camping and doing things with my family. I am

married with two children. I also enjoy doing Junior Achievement and Walks

to help support our community.

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