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Customer Service Administrative Assistant

Location:
Somerville, AL, 35670
Posted:
October 21, 2010

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Resume:

Danielle Hunter

[pic]

**** *. ***** ***** ****

Somerville, Alabama 35670

Home 256-***-****

Cellular 256-***-****

abimts@r.postjobfree.com

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Summary

. Broad-based qualifications in administrative, billing and business

support functions. Reliable and dedicated. Honor confidential nature of

information

. Work efficiently and effectively as self-starter in busy

environment handling many tasks simultaneously. Initiate action and

follow through to conclusion of any commitment. Capably learn new skills.

. Exceptional organizational skills; work effectively under pressure

and stress. Prioritize workload and multi-task. Conscious of deadlines;

possess a good sense of urgency.

. Creative problem-solver. Identify problems/needs and initiate

logical, effective solutions. Consider whole problem and focus on real

impact of decisions and actions.

. Dynamic communication/interpersonal skills. Interact positively

with a wide range of people; readily convey sense of trust.

. Thrive in a team environment as either team player or leader. As

group leader, use people skills to build group involvement, increase

participation from group and facilitate agreement.

. Computer proficiency on Windows platform includes QuickBooks,

Peachtree, and MS Office applications (Word, Excel, Outlook).

Professional Experience

Rise Real Estate, Huntsville, AL

Receptionist/ Office Staff, 2010 - Present

This also is a temp position from Snelling Staffing. Designed custom

spreadsheet programs for internal use as well as for clients.Co Compiled

reports and records. Proficient in Microsoft Office Suite. Developed

correspondence and assisted office manager. Collected and analyzed recent

sales data. Managed reception, typing, telephone inquiries, filing, daily

banking, mail receipt and distribution.Calibrated a continuing Excel

Spread sheet of all information on all closings. Organized and maintained

all Listing, Pending, and Closed files. Analyzed report print outs and

reconciled with current files and listings.

Appraisal Services of North Alabama, Huntsville Alabama

Office Administration/ Reception, 2010 - 2010

This position was a temp position through Snelling Staffing filling

in for maternity leave. Greeted customers, answered inquiries, provided

information, resolved problems, and handled various administrative

activities. Managed reception, typing, telephone inquiries, filing, daily

banking, mail receipt and distribution. Assessed taxes in accordance with

prescribed schedules based on market appraisal. Compiled and input data

for computer generated appraisal report.Ran any errands needed for office

supervisor or appraisers. Learned how to research internet in order to

find property information such as taxes and owners. Searched current MLS.

Answered and directed busy phone system. Screened calls to appraisers and

took messages when appropriate.When position time was up the company was

so impressed with my work they highly recommended me to Rise Real Estate

to fill a temporary position they had open.

Charlie Brown Catalytic Converters, Somerville, AL

Administrative Assistant, 2004 - 2010

Ability to assess organizational needs and implement administrative

procedures. Compiled reports and records. Maintained updated computerized

database of customers. Proficient in all software applications. Provide

support to management by handling all routine and administrative work

such as coordinating office services, preparing budgets and cash flow

statements, maintaining records, tracing information, coordinating

details of business trips, and organizing special projects. Received

rapid promotions by consistently obtaining results which exceeded

expectations. Handled accounts receivable/payables.

Regions Interstate Billing, Decatur, AL

Customer Service/ Collections, 2003 - 2004

Handled customer inquiries and complaints. Contacted customers for

support document requests regarding general ledger and other module

entries. Contacted patrons whose checks were returned and followed

established procedures to make payment arrangements. Advised customers of

suspended account status, requested dates for payment on delinquent

accounts and updated customer information. Acted as key contact for major

customers, vendors and professional consultants.

Advance Mortgage, Decatur AL

Loan Originator, 2003 - 2003

Made out-going cold calls to establish possible clients. Evaluated

property, income, taxes, etc. to establish approval of loan. Set up

appointments with Loan officer.

Education

2010

Wallace State Community College, Hanceville, AL

Medical Transcription Certificate

H.S. Diploma, 2003

A. P. Brewer High School, Somerville, AL

Graduated with advanced diploma.

Additional Skills

. MS Word . Bookkeeping

. Inventory Control . Office Machines

. Shipping and Receiving . Data Entry

. 10-Key Calculator . Organization

. Billing . Multi-line Phone System

. Transcription

Certifications

Medical Transcription Certificate

Training

Graduated from a 2-year college program for the medical transcription

certificate which required all kinds of healthcare classes and computer

courses.



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