Manager Customer Service

**** ******* ***** **** ... *******, NC *****

... 919-***-**** ... abimtd@r.postjobfree.com

LeeAnne "L.A." Puskar

_______________________________________________________________________

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Objective

Objective is to obtain fulltime employment as an office assistant

and/or bookkeeper.

Work Experience

Ocwen Servicing -- Barclays Homeq Servicing, Loan Service Specialist

Raleigh, NC

May 2006 -Present

$15.16/hr

* Responsible for correspondence, payments, investigating, &

resolving billing variances and vendor disputes for foreclosed

properties with various real estate agents throughout the United

States.

* Daily interaction with both internal & external customers thru

both oral & written communication requiring the ability to multi-task

using various computer systems.

Scrapbook Plaza, Store Manager

Raleigh, NC

May 2001 -May 2006

$10.50/hr

* Conducted the daily operations of a retail scrapbooking supply

store, including inventory purchasing and control, cash handling,

stocking, and daily reporting.

* Designed and taught scrapbooking technique classes.

* Recruited, trained, and supervised part time and full time

staff.

* Responsible for 300% sales growth of a start-up company.

* Provided customer service and support.

Michaels, Assistant Store Manager/Frame Shop Manager

Cary, NC

January 1994 -May 2001

$13.00/hr

* Operated framing department, achieving Top 5 international

sales recognition.

* Generated daily operating statements in efforts to support

efficiency and productivity.

* Conducted order taking, supply ordering, and order

fulfillment.

* Progressed through chain of command to become assistant store

manager, managing 20+ part time and full time staff.

* Responsible for cash handling, inventory control, and employee

recruitment, training, & retention.

Education

Associates Degree Louisburg College, Louisburg, NC, 1992

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