Manager Customer Service

October **, ****

Dear Hiring Manager,

This job opening as a Human Resource Assistant seems perfect for me to get

my foot in the door of HR. I received my Bachelors in Business

Administration with my minor in HR, and my Masters in Management with my

concentration in HR. I have learned a lot about HR through my classes, but

have yet to have much experience in the field. I would like to gain more

knowledge and experience in this area so that I can start building my

career. I have a little bit of experience from my previous job as a store

manager who also acted as the HR person when it came to recruiting,

interviewing, hiring, and training. I have customer service experience from

working at McDonalds in high school, to being a front-desk receptionist at

an insurance firm, to being a store manager at a gift shop.

This job description wants someone who is detail oriented, has great people

skills, and has the ability to multi task. I am a very detail oriented and

organized person. In general I pay attention to many details to things,

whether in work-life or personal life. I am always thinking ahead to make

sure the decisions I make is the best. I believe I have great people

skills. I get along with everyone. I try my best to appease to everyone

because I feel it is better to get along with people than to just get by

with them.

I would be grateful to be considered for a spot in your company so that I

can further my career in HR. Please contact me by phone at 505-***-**** or

by email at abimsz@r.postjobfree.com. Thank you.

Sincerely,

Monica Rickert

Monica Rickert

Cell: 505-***-**** abimsz@r.postjobfree.com

Objective

To gain more knowledge and experience in the Human Resource profession.

Experience

July 2005 to August 2010. Manager, Toni's Gift Shop and Best Of

(Spangdahlem, Germany).

. Cashier

. Supervised three to four employees at a time

. Maintained $600k worth of antique and new merchandise

. Arranged new and old product on displays

. Helped in deciding new product to be ordered

. Handled customer questions and complaints to

resolution

. Handled recruiting, hiring, and training of new

employees

. Dealt with any problems/issues of employees

February 2005 to May 2005. Receptionist, Farmer's Insurance (San Antonio,

TX)

. Operated the computer's customer program

. Received insurance premiums from customers and paid

them using the computer system

. Helped the Insurance Agent with minor computer

problems

. Created letters on Microsoft Word and mailed them out

. Clerical duties such as filing, faxing, and making

copies

July 2004 to November 2004. Administrative Assistant, Hawkin's Personnel

Group (San Antonio, TX)

. Learned how to use TempWorks system

. Purged records

. Typed letters on Word

. Helped do minor tasks in payroll

. Answered phones and called workers to fill jobs

. Data entry using Access program

. Performed other clerical duties

Education

2008-2010 Masters of Management w/ concentration in Human

Resources from American Public University

2005-2008 Bachelors of Business Administration, University of

Maryland University College

2004-2005 Northwest Vista College San Antonio, TX. General

classes

2003-2004 University of Texas at San Antonio. General classes.

Community involvement/Awards/Extracurricular activities:

2010- President's Honors List for academic achievement

2009- President's Honors List for academic achievement

2008-2009- Volunteered at the Spangdahlem Post Office

2006- Spangdahlem Fall Bazaar, ran credit cards for the weekend

2004- President's Honor Award, Northwest Vista College, received all A's

2005- President's Honor Award, Northwest Vista College, received all A's

2004- Sunday school teacher assistant, 1hr/week every so often

2004- Elementary student mentor, 1hr/wk for 13 weeks

2004- Junior Achievement, teacher 1hr/wk for 6 weeks

Technical Skills

. Microsoft Word

. PowerPoint

. Excel

. Type 50 WPM

. POS

. Office equipment: fax, copier

Contact this candidate