Customer Service Representative
Resume:
Shontell D. Cooper
**** **** **** ***** ( Florence, SC 29506 ( abimrg@r.postjobfree.com
Qualifications Summary
Highly personable Customer Service Professional with over three years of
experience in account management, claims and processing, and call-center
operations.
o Talent for identifying customer needs and presenting appropriate
company product and service offerings.
o Demonstrated ability to gain customer trust and provide exceptional
follow-up, leading to increased repeat and referral business.
o Expertise in resolving escalated customer service issues.
o Proficient with Microsoft Office System (including Microsoft Word,
Microsoft Excel, Microsoft PowerPoint , Microsoft Access, and
Microsoft Outlook ).
Professional Experience
Blue Cross Blue Shield - Florence, SC
2007 to Present
Customer Service Representative
Recruited to provide top-notch service to both internal and external
customers. Processed Medicare claims, answered questions, responded to
concerns, and alleviated delicate situations with professionalism and
sensitivity.
. Selected to coach and mentor new customer service representatives for
opening of new call center.
. Achieved perfect score on all phone monitors throughout tenure.
. Received Customer Service Award for outstanding track record of
positive customer feedback.
Boys & Girls Club of W-burg County - Hemingway, SC
2006 to 2007
Child Care Coordinator
As a child care coordinator I was responsible for coordinating activities
as well as weekly trips for the club members, I was also responsible for
the safety of each child as well.
. Participated in implementing new processes, resulting in streamlined
operations.
. After 2pm was responsible for all receptionist duties, answering
phones, dismissing children, managing files.
. Received numerous accolades from senior management for consistently
providing excellent service .
Education and Training
Obtaining Bachelors of Business Administration, Marketing ( Francis
Marion University - Florence, SC
REFERENCES
Available upon Request
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