Christina Nieman

**** ******** *** #***-***, Rancho Cucamonga, Ca 91730 Cell: 951-***-****

Email: abimr7@r.postjobfree.com

Objective To utilize skills and experience in order to become an asset within an

organization who encompasses a learning and advancement opportunity

environment.

Experience Borrower Counselor

11/09 to 01/10 CTi Ontario, Ca

• Contact borrowers in regard to defaulted student loans to resolve and

bring back into current standing

• Verify employment and prepare defaulted accounts for wage

garnishment.

• Notate and manage a queue of 125 accounts.

Collector, Supervisor, Trainer

12/07 to 11/09 The Law Offices of Sidney Mickell Montclair, Ca

• Contact consumers in regard to past due credit lines and set up payment

plans to resolve balances.

• Notate and maintain each individual account assigned in queue.

• Supervised house collectors and coached in performance and file

maintenance as needed.

• Created the entire training curriculum for all new hires and established

employees.

Trainer

12/05 to 7/06 ARS National Services Rancho

Cucamonga, Ca

• Assist recruiters and human resources with new employee orientation

and new hire paperwork.

• Teach all new hires and established employees on system applications,

state and federal laws, file maintenance, and other areas needed based on

training curriculum and business needs.

• Assisted with the revamping and recreating of company training

curriculum to ensure business needs, new regulations, company policies,

and quality assurance were being met.

• Assisted Management with coaching, monitoring, quality assurance, and

weekly reports of individual employees work performance.

Christina Nieman

Accomplishments Top Performer Certificate – for completing the most assignments with

the most accuracy within the entire department.

Top Motivator Certificate – for being the person to motivate team

members within the entire department.

Beyond the Best Certificate – for being the representative in the entire

department to go above and beyond what is required to achieve an

overall goal.

Education University of Phoenix Bachelors in Human Services Management

September 2001 to Present

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