Customer Service Manager

Roxanne Mauragis

** ****** **. ******, *********, New York 14605

585-***-**** . abimqn@r.postjobfree.com

Qualifications

Exceptional professionalism, work ethic, and commitment to quality.

Skills include:

. Effective customer service and sales.

. Scheduling and supervising staff.

. Organizing and leading special events

. Administrative, record keeping, and accounting functions.

. Use of MS Word, Excel, and Publisher.

Education

SafeServ Certification, 2006

B.S. Hotel and Resort Management (in progress), Rochester Institute of

Technology, Rochester, NY

A.O.S., Hotel and Restaurant Management, Bryant and Stratton,

Syracuse, NY, 2002

A.O.S., Travel and Tourism, Bryant and Stratton, Syracuse, NY, 2002

Experience

Call Center Associate. H & R Block, Sutherland Global Services

Rochester N Y 14534, 2010. Customer service call center.

Machine Operator, Apollo Optical Systems, Rochester, NY, 14667 2007-

2008. Operated injection mold machine, and inspected parts.

Assistant Manager, Arby's, Rochester, NY, 2006-2007. Responsible for

daily operations, including staff supervision, customer service,

inventory control, and ongoing facilities maintenance.

Customer Service Associate, Holiday Inn Express, Rochester, NY, 2005.

Greeted guests, provided check in and check out, wake up calls, and

customer service. Assisted in daily hotel upkeep as needed.

Customer Service Associate, RIT Campus Connection, Rochester, NY, 2002-

2004. Performed a wide range of duties, including cash register

operation, stocking, merchandising, and customer service.

Assembler, Eagle Communications, Syracuse, NY, 1995-1999. Produced and

tuned electronic parts for the cable television industry.

Office Assistant, Keith M. Schmidt Co., Syracuse, NY, 1986-1995.

Provided a wide range of office support for a residential construction

firm, including accounting, purchasing, record-keeping, and customer

service.

Assembler, Fisher Price, Inc., Medina, NY, 1979-1986. Operated

injection molding machines, riveters, sealers, and a wide range of

machines for the production of toys. Performed re-work and salvaging

as needed, ensuring quality and efficient production at all times.

Additional

Involved in local and national fundraising efforts, including

organization of banquets, meeting planning, merchandising, and

telemarketing. Served as Chair, Vice Chair, and on various committees.

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