Customer Service Manager
Resume:
Tammi M. Gillis
Jeffersonville, OH 43128
**************@*****.***
Objective: I want to secure a job/career with a company or a business that
I may use my experiences, as well as, my skills and knowledge to secure a
future for myself.
Education:
Graduated from McKenzie Vo-Tech with a certificate in Office Management in
1987.
Experience:
TigerPoly
07/10 - 10/10
Grove City, OH
Innosource
New Albany, OH
06/2009 - 04/10
Customer Service
Spherion
Columbus, OH
2/2009- April 2009
Light industrial
Gap, Inc
Grove City, OH
11/10- 01/08/2009- seasonal position
Customer Relations
Handling in store issues with customers, knowledge of policy and procedure;
the ability to toggle from program to program, dealing with customer
complaints, then knowing how to facilitate a conclusion for the store and
the customer, within policy. Being a good listener to know the problem at
hand, working as a team member. Using various computer systems to find the
resolution for a customer or store, call center environment
Ozark, Inc
Memphis, TN
09/07 - 05/08
Customer Service Agent
Processed payments, data entry, order processing, working independently,
decision making, troubleshooting and problem solving. I worked from home.
Made my own schedule to be accommodating to the customers and the company
Tulsair Beechcraft
Millington, TN
5/07 - 08/07
Administrative Asst.
Processed fuel charges, gathered information for aircraft arrivals,
assisted with charters and processing their fees, updated daily fuel
changes, balanced daily civilian and military fuel tickets and calculated
daily/monthly fuel sales.
Bargainland
Memphis, TN
08/05 - 03/06
Customer service Rep.
On-line Internet company (4th largest on Ebay) worked in Customer service
handled special shipping, processed payments, and handled irate customers
reported directly to the Chief Administrative Officer with daily reports,
handled mishandled emails and sent them to correct departments. Most of
this job was answering emails in the amount of 1,500 to 2,000 a day, call
center environment
RAB, Inc.
Memphis, TN
11/03 - 07/05
Collector
Top collector for most of the 2 yrs I was there.
Collected on delinquent accounts from Citifinancial, worked independently,
used many resources to find debtors. Inbound/outbound calls daily
ClearTalk Wireless
Jackson, TN
12/99 - 10/03
Customer Service Supervisor
Reported directly to the General Manager, accepted payments, added
features, sold features, activated new phones service, worked the test
field operations, supervised 10 other employees and generated daily reports
for the Business Manager and General Manager. Call center environment
References upon Request
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