Customer Service High School

Angela N. McCrady

*** *** **** ** ***. ** B Riverdale, GA 30274

678-***-**** ****************@*****.***

Objective: To secure a position with a progressive company where I can be an asset. I am a

highly skilled and well organized individual. My work is effective and I am reliable with the

ability to work well under pressure in perpetual environments.

Experience: Certified Nursing Assistant

April 2010 Jonesboro Nursing and Rehabilitation Jonesboro, GA 30236

• Assist residents with toileting, hygiene, bathing, dressing, eating, and

other activities of daily living

• Answer call lights promptly, fulfilling patients’ request

• Assist with ROM

• Take vital signs

• Observe and report any changes or abnormalities of patient to nurse

• Residential charting

• Pass meal trays

• Provide emotional support and compassion

• Transfer residents to and from wheelchairs, beds, and etc.

Certified Nursing Assistant

October 2009-April 2010 Arrowhead Health Care Center Jonesboro, GA

30236

• Assisted residents with toileting, hygiene, bathing, dressing, eating, and

other activities of daily living

• Took vital signs as directed by nurse

• Transferred residents to and from wheelchairs, beds, and etc.

• Residential charting

• Answered call lights promptly

• Passed meal trays, assuring meal is of the correct diet for resident

• Provided encouragement and emotional support to residents

Direct Support Person

October 2004 – February 2008 Beverly Farms Foundation Godfrey, IL 62035

• Assisted residents with toileting, hygiene, bathing, dressing, eating,

and other activities of daily living

• Interacted with and assisted residents with rehabilitation plans

• Accompanied resident to doctor visits and other various outings and

activities

• Residential file maintenance, charting behavioral, medical, and

progress notes

• Transferred residents to and from wheelchairs, beds, etc.

• Broke down and cleaned wheelchairs

• Laundry, cleaned hallways, bedrooms, and bathrooms

• Swept, mopped, dust mopped, cleaned windows and mirrors, dusted

furniture

Home Health Aide

May 2004 – October 2004 Complete Care Wood River, IL 62095

• Housekeeping, i.e. obtain household supplies, wash and iron clients’

laundry

• Personal care, hygiene, assist with self-administered medication

• Provided emotional support, i.e. entertained, conversed with, and read

aloud to clients

• Ran errands and other reasonable requests by clients

Customer Service Representative

April 2004 – May 2004 Apac Customer Service Alton, IL 62002

• Answered inbound calls

• Navigated through multiple computer screens to maintain customers’

account

• Assisted customers with credit card activation

• Informed customers of various features of credit card

Shift Supervisor

March 2002 – April 2004 Beverly Farms Foundation Godfrey, IL 62095

• Supervised staff for various shifts

• Assisted residents with activities of daily living

• Prepared meals for residents

• Assisted with self-administered medications

• Maintained upkeep of residents’ residence

• Charted behavioral, medical, and progress notes

Education: Alton High School, Alton, IL 62002

August 1998 – January 2002 - High School Diploma

Patient Care Techniques, Jonesboro, GA 30236

July 2009 - Certified Nursing Assistant

References: Available upon request

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