Customer Service Sales

RESUME

Meagan K. Holt

**** ********* ***** ******, **** 43016

614-***-****, *************@*****.***

1-800-***-**** ext. 1135, *****@*******.***

Objective: To work for a forward thinking company that will allow me to use

my background, skills, and professional attitude, and will enable me to

learn and grow. My greatest strengths are my ability to work with people on

all levels and my capacity to apply what I have learned to new situations.

Education: Columbus Alternative High School, 235 McGuffey Rd. Columbus OH

43216, 2001 Graduate.

Employment Experience:

NewPros Communications, Quality Assurance for Human Resources, 155 Hidden

Ravine Dr. Powell, Ohio 43065, 12-2007 to Present

I manage and monitor outbound and inbound calls for the call center.

Including all of the sales representatives, the collection agents, the

customer service department and the verification agents. My job duties

include creating and sending out daily, weekly, and bi-weekly reports to

all the other management and the owner. I assist with the development of

the policies that are implemented among the company. I meet with

representatives to help them improve their quality and create time lines

for their production, and for what is expected of them. I work with the

sales manager and the director of operations to express to them my concerns

and the negative trends I hear from the reps and compile data reports that

outline strengths and weaknesses of the call center.

The reports I send out are the spreadsheets that I create when new job

duties are assigned to me. I have also been trained to cover for various

departments in the company including the Sales Administrators and the

Receptionists.

Conde Glass, Sales and Design Administrator- Travel Coordinator, 241

Columbus, Ohio 43201, 1-1998 to 12-2007

Glass Artist - Michelle Conde is a full time glass artist who creates

unique hand blown beads and other small collectable items.

Design and create jewelry; Sales trips to various locations in the United

States. Including meeting with owners and setting up accounts. Created a

media disk catalog to send to clients. Coordinate all sales trips,

including setting appointments and booking travel plans (hotels, planes)

Boylan Concessions, Location Manager, Massachusetts Area, 6-2000 to 10-2007

A small summers only, traveling food concession business. Went through

training class to receive Food Service Safety Management Certificate.

Managed several locations. Preformed opening and closing procedures for the

location, along with cooking, preparing and serving food. Also trained in

cash procedures, daily paperwork, ordering food supplies for bulk sales and

dealing with sales and customer service on a very personable level.

Escondido Trex, Naturalist Tour Guide and Campground Manager, Main Street,

Puerto Jimenez, Costa Rica, 2-2003 to 5-2007

This is an American owned company that takes great pride in being the

oldest and most professional adventure company in the area. I was trained

extensively in the local plants, animals, history, and culture of the area.

I took tourist groups on the different adventure tours the company had to

offer. Including going on 1 to 10 day adventures on a kayak or extensive

hikes through the rainforest while teaching them about the location and

wildlife. I worked in a local gift shop selling indigenous artwork and

other small souvenirs the owner collected from local artists. I also sold

tours at the gift shop for the Adventure Company. While I worked in the

country I also lived in and managed an organic botanical garden and

campground. My job duties at the campground included greeting and managing

campers and volunteers. Getting the campers settled in and comfortable and

offering them opportunities to stay longer as a volunteer. I spent time

training the volunteers on the work that was needed of them and introducing

them to the local wildlife and people. Some light cooking and entertainment

provided.

Burlington Coat Factory, Customer Service Specialist, Dublin-Grandville Rd,

Dublin Ohio, 7-2001 to 1-2003

Spent time on the sales floor helping customers with any advice and special

ordering they needed. Worked with the receiving department unpacking,

labeling and pricing the freight. Also spent time on the floor restocking

and re-merchandising the departments, preparing for ads, dressing

mannequins and designing displays. Trained in large store inventory

procedures.

Skills and Experience: Professional attitude and outlook. The ability to

connect with people on personal levels and still being able to stay focused

on daily procedures. A strong attention to detail. The ability to manage

several accounts at a time. Positive feedback on work to complete tasks

without any close supervision. Trained in Windows XP Vista, MS Word, Excel,

MS Office, Outlook, Panther, Desi Labels plus program, Time Clock and

Internet. General office procedures including creating filing systems,

organization and procedures, and typing. The ability to use general office

equipment.

References: Available upon Request.

Contact this candidate