Customer Service Manager
Resume:
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[pic]RESUME
Objective: I am a friendly, loyal and clearly dedicated individual who has
an ambition to succeed in any given environment. Although I have extensive
experience as accountant in AR, payroll manager in payroll, as funder in
the mortgage business, and as operations manager and purchasing agent
working in for the government, I love to learn, and am always up to a
challenge whatever the situation mid be.
I get along well with others, whilst also working efficiently on my own. I
am seeking a position where I can develop and excel while giving my best to
an employer.
Experience
08/01/2004 - current
Mortgage Solutions of CO, LLC
Accounting/Payroll
Preparing and running payroll for salary, hourly and commission employees
using MAS 90 and quick books for multiple companies. with employees in AZ,
CA, CO, FL, KS, MO, NM, NJ, NV, OK, OR, TX, UT, WY and WA.
Providing of excellent customer service by responding timely and
professionally to phone calls and e-mail correspondence
Maintain payroll records
Processing all employee new-hire and separation paperwork in the payroll
database
Ensuring all payroll documentation are accurate and current
Auditing payroll to insure accuracy
Processing ACH DR and CR files and deposit pay files
Recording changes affecting net wages
Knowledge of all wage assignment rules and priorities
Monthly, quarterly and yearly tax reporting to Federal and State agencies.
Preparing of W2, 1098 and 1099 reporting
Excellent knowledge of payroll functions and processing
Customer Service driven
Ability to meet deadlines
Excellent written and verbal skills
Ability to maintain, analyze and interpret confidential information.
Able to work in a cohesive team departmental environment
08/01/2005 - 07/15/2009
Mortgage Solutions of Co, LLC
Senior Funder/Supervisor
- preparing of loan documentations loan closings such as VA, FHA, USDA,
CHFA, FHA203K and conventional closings in CA, CO, FL, MO, NM, OK, OR, TX,
UT, WY and WA.
- collecting and reporting HMDA
- training of co-workers at the company software
- employee of the quarter awarded July 2005 and July 2007 and 2008
- managing of the collection department for outstanding mortgage payments
12/14/2004 - 07/31/2005
Mortgage Solutions of Co, LLC
Post Closing Supervisor
- with the responsibility of all post closing duties
- transferring legal and sells in rights in MERS to investors
- registering and paying MIP's and VA Funding Fees
- preparing and reporting HMDA
- crating of reports in the company owned software for the end user
09/01/2004 - 12/12/2004
Colorado Springs Real Estate Connection, Inc. 1st Home Loans, Inc.
Realtor/Broker
Administrative Assistance
- running broker's office with all general office duties including
preparing loan documents from start till loan closing and settling at title
companies.
10/2002 - 08/2004
Countrywide Home Loans, Colorado Springs, CO
Administrative Assistance (trough Select Personnel, CA)
Production Assistant (trough Countrywide)
Funder (trough Countrywide)
Funding Assistant (trough Select Personnel, CA)
- preparing of loan documents
- training of co-workers at the company software
- providing of all general office duties
- answering the switchboard
12/2000 - 08/2003
Shuman Consulting, LP, Houston, TX
Accounts Receivable Assistant (trough OfficeTeam)
Accounts Receivable (trough Shuman Cons.)
- ensure the cash flow in the company
- data entry of all 64 employees time sheets
- preparing and transferring of billing data's
- calculating and preparing and sending out of more then 1,400 invoices
monthly to our clients
- preparing and running of statistics
- instructing and training of co-workers at the billing software timeslip,
and computer basics
07/2000 - 12/2000
Kennedy Ship and Repair,Galveston, TX
Office Assistance
- placing of orders, requesting proposals
- handling of all the accounts receivable and payable via QuickBooks
- preparing payroll via QuickBooks
05/1993 - 11/1999
Hessen Regional Insurance Frankfurt/M., Germany
Operations Manager - specialized in purchasing/ procurements, comparing
bids, placing orders
- accounting, budgeting, preparing of marketing statistics, tracing
supplies, taking inventory - instructed and trained co-worker at the
purchasing software
- prepared and maintained of fees and data for the company telephone and
communications system for 3000 employees
- handling the calendar of the department director, planning of company
events, meetings and seminars
- taking care of travel arrangements of the department director
- preparing the monthly tax, energy, water, gas payments to the City of
Frankfurt/M. for the main building, for 64 outside offices and 34 hospitals
- preparing the monthly invoices to 350 employees for company housing
- Assistance to the department director.
06/1987 - 12/1992
Saxony Regional Court of Family and Civil Law,
Dresden and Pirna, Germany
Administrative Manager of Family and Civil Law Department
- expert of the middle administrative service - all office duties included
assistance to multiple judges Education
09/1991Justice Academy, Radebeul, Germany
- specialized studies in civil, family, cost, estate and criminal law
- civil, family and criminal proceedings
- in-service training in estate, title registry and enforcement on the
regional court
Skills
Bilingual: German/English
MAS 90, Word, Quest Soft, HMDA, Excel, QuickBooks, Mawis, Timeslip,
Outlook, Lotus Notes, RA Micro, MS Office, DatatTrac, CalixPoint, Rumba,
Additional Information's and Ratings:
Ute, You truly are the best closer that we work with. Thanks for always
doing a great job! Matt Hughes Certified Mortgage Planner
Licensed Colorado Mortgage Broker Member: Colorado Association of Mortgage
Brokers Member:
Thank You for being so prompt in all you do. I really appreciate you.
Darren Panteleo Modern Concept Financial Sr. Loan Officer
Phone: 719-***-****
Thank you so much Ute, I really enjoy working with a pro such as yourself.
Chavis Three-Sticks Home Loans of Colorado
P.O. Box 567
Cripple Creek, Co 80813, elv 10,280 ft 719-***-****
References
John Backstrom
Mortgage Solutions of Co, LLC
Supervisor
719-***-**** ext 108
Wendy Heffner
Mortgage Solutions of Co, LLC
Senior UW
Shuman Consulting, Houston
Cliff Smith Vice President
*******@*****.*** 281-***-****
Hessen Regional Insurance, Frankfurt, Germany
Jennifer Bernhardt Manager j
*****************@*********.***
011-49-69-6052-1044
Special: I am adopt to computer software programs.
Contact this candidate