Customer Service Data Entry

SHASTA A. SPARKS 336-***-****

**** ***** ****, **********, ** 27048 ************@*****.***

Nine years of customer service, claims processing, and collections

experience. Highly reliable, loyal, hard-working, and goal oriented.

Ability to work effectively in a team-oriented environment. Strong oral,

written, and organizational, and time management skills. Professional

phone etiquette and proficient in Microsoft office and keyboarding skills.

. exceptional interpersonal skills . MS Word

. MS Excel

. customer relation skills . MS Powerpoint

. inbound and outbound calls . Windows

. well-organized . accurate data entry skills

. handling confidential . 10,000 keystrokes per hour

information

. excellent computer skills

Professional Experience

American Express, Greensboro, NC

November 2009-present

Customer Care Professional

Achievements:

. Certified Customer Care Professional

. Certified in Call Model Customer Service

Responsibilities:

. collecting on past due accounts, using creative problem solving

skills to help our customers.

. handling confidential information

. strategic thinking and planning

. maintaining a balance, objective viewpoint during problem

mediation and resolution while successfully upholding with the

company's federal compliance laws, values, and ethics

UnitedHealth Group, Greensboro, NC

April 2002 to June 2009

Senior Claims Representative, and Customer Service Representative

Achievements:

. Certified Customer Service Representative

. Certified Senior Claims Representative

. Telecommuter

Responsibilities:

. provided the highest quality of customer service

. provided expertise or general claims support to teams in reviewing,

researching, investigating, researching, negotiating, processing

and adjusting claims

. authorized data entry and re-work; analyzed and identified trends

and provided reports as necessary

. Took incoming calls from members, providers, and customers.

Worked in a faced paced environment with great quality and accuracy a

must.

United States Postal Service, Greensboro, NC

January 2000 to April 2002

Certified Data Entry Operator

Achievements:

. Certified Data Entry Operator

. Certified 10 number keypad

. Certified 10,000 keystrokes per hour

Responsibilities:

. entered mail data in correct format the electronic sorter didn't

recognize

. Compiled, sorted, and verified the accuracy of all mail images

. locate and make necessary corrections to mail images

. extremely high pasted environment with constant focus on quality

and production standards

Education

Guilford Technical Community College, Jamestown, NC

August 1998 to December 2000

Course completed:

Computer applications I & II

Public speaking

Communications I & II

Law and Ethics I & II

ICD-9, CPT coding

Medical transcription I &II

Medical Assisting I & II

Medical Terminology I & II

References

References are available upon request.

Contact this candidate