Customer Service Manager
Resume:
Minden, NV *****
775-***-**** . **********@*****.***
Nichole Lopez
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Motivated and hard-working team leader with eight years of customer service
experience. Enjoys a fast-paced environment with great multi-tasking
skills. Very reliable and committed and always works with a strong sense
of urgency.
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Education
. Bachelor of Arts Aug. 2005 - May 2009, University of Arizona,
Tucson, AZ
Major: Broadcast Journalism
Training: Writing for print and broadcast news, deadlines,
understanding of news ethics, reporting public affairs, and the laws
of news media. Some experience with Final Cut Pro and some basic
camera work. Minor: English
Complied information and helped create a safety manual for dealing
with disruptive students for the English Department at the University
of Arizona.
Awards: Arizona Excellence Award
. High School Diploma Aug. 2001 - Aug. 2005, Douglas High School,
Minden, NV
Clubs: National Honor Society, Peer Tutoring, Key Club, Block D
(community service), Mentor
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Work History
. Red's Old 395 Grill Carson City, NV
Server June 2009 - Present
Hostess/Busser May 2006 - August 2006
o Fast-paced waiting service in a high-pressured cocktail-lounge
environment
o Developed teamwork and communication skills by assisting in every job
position within the restaurant over extended periods of time
o Extensive customer service skills to increase dining enhancement and
customer satisfaction
. Hooters
Server Sept. 2006 - May 2009 Tucson, AZ
o Multi-tasked by performing every job in the restaurant (i.e. host,
buss, serve) per shift
o Trained new employees and served as a mentor to the new staff
o Did promotional outside work which entailed initiating conversations
with potential guests with intentions of selling products of the
restaurant
. The Pita Pit Carson City, NV
Assistant Manager May 2007 - Aug. 2007
o Managed four to six employees per shift making sure employees met
customer satisfaction
o Assisted employees on the line with money transactions and putting out
the product
o Responsible for closing duties such as money count, cleaning the
store, inventory check, and setting alarms
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References
. Kim Haglund General Manager of Hooters 520-***-****
. Susan M. Knight Journalism Professor 520-621-
3191
. Todd Bachman General Manager of Red's 395
. Nick Moss General Manager of Pita Pit 775-***-****
Contact this candidate