Customer Service Accounts Payable

OBJECTIVE: To work in an exciting and challenging organization utilizing my

extensive customer service, facilities, and operations skills in a team

environment that provides an opportunity for learning and growth.

HIGHLIGHTS OF QUALIFICATIONS

. Over 10+ years of Customer Service experience.

. Ability to build rapport and resolve complex issues among

multiple entities with conflicting interests.

. Professional and attentive to meeting customer needs in a timely

manner

. Ability to be organized in challenging in fast-paced conditions.

. Self-motivated

. Experienced with Windows environment; Microsoft Outlook,

Microsoft Internet Explorer

. Knowledgeable in Microsoft Word and Microsoft Excel

. Excellent organizer with high attention to details; multi-task

oriented, 'can do' attitude

. Ability to work with minimal supervision

. Experience with confidential materials and matters

. Experienced in Great Plains(MS), Skype

. Experienced in UPS and Fed-Ex Shipping programs

. Fluent in all aspects of the purchasing profession; including

strategic sourcing, contracting, requisitioning, ordering,

receiving, and logistics.

. Practical problem-solving skills, including a strong ability to

identify pain points and create realistic business solutions to

identified problems/challenges.

. Provided training and direction to personnel to accomplish

purchasing objectives.

. Strong planning, organizational, and problem-solving skills.

Knowledge of vendor/contractor evaluation and supervision is

necessary.

. Demonstrated leadership skills.

. Assist Accounts Payable regarding vendor invoices with

discrepancies against issued purchase orders. Approving all

Facilities Department invoices.

PROFESSIONAL EXPERIENCE

Coordinated shipping and receiving; maintained credit records;

communicated with Accounts Payable, customers, and vendors.

. Evaluated customer needs and maintain accounts, troubleshot customer

complaints, coordinated special orders for customers and ensured

delivery.

. Supervised a staff of 6, integral part in employee relations and

evaluations. Responded to employee relation issues.

. Wrote proposals and bids for prospective customers, negotiated payment

terms with customers and with suppliers on products.

EDUCATION

Mission College Pharmacy Technician Program, Santa Clara. Certification

Certificate of Completion: Medical Terminology, Santa Clara Adult

Education

EMPLOYMENT:

INTELLASYS A DEVISION OF tpl gROUP 2007 -

pRESENT

cUPERTINO, CA

Operations Specialist

. Coordinated with HR and Finance in creating a policy and procedures

for the company regarding consultants on purchase order requests

. Obtained competitive quotes and created POs for

vendor/material/services/consultants. Evaluated and coordinated

purchases/services/consultants.

. Negotiates all pricing/contracts/terms with vendors and delivery of

product

. Provided training and direction to personnel to accomplish purchasing

objectives.

. Implemented and executed corporate-wide purchasing agreements.

. Served as liaison with outside contractor and vendors, including

general contractors, furniture/equipment providers, building

management and engineers.

. Ensured compliance with corporate pursing, legal, and finance with

policies and procedures.

INTELLASYS A DEVISION OF tpl gROUP 2007

cUPERTINO, CA

Facilities Coordinator

. Coordinate all new hire and temp moves, with IT and HR

. Supervised and Coordinated move of 150+ employees into another

building

. Managed and maintained the physical environment. Coordinated the

acquisition, installation, and maintenance of office equipment and

furniture; maintained inventories. Managed office expansion and

tenant improvement projects.

. Working knowledge of building codes. Working knowledge of basic

environmental and safety regulations.

. Supervise all issued badges, employees and visitors in all buildings

The Wine club 2006-2007

San Jose, CA

Shipping Coordinator

. Supervised the Shipping Department

. Maintained inventory and ordered Shipping supplies

. Coordinated with vendors and customers regarding shipping,

receiving schedules

. Completed Phone orders and sales

MEL COTTOns 2005 - 2006

San Jose, CA

Shipping Coordinator

. Created and implemented Shipping policies and procedures

. Coordinated with Finance on purchasing, receiving and invoicing

. Coordinated with customers and vendors on returns, exchanges and

repairs.

Shades of green 2003 - 2004

San Jose, CA

Account Manager (part-time temp)

. Evaluated customer needs and maintained accounts

. Resolved customer issues

. Coordinated special orders for customers

Plant Your Image 1999 - 2003

San Jose, CA

Supervisor

. Supervised staff of 6

. Integral part in employee relations and evaluations

. Evaluated customer needs and maintained accounts

. Resolved customer issues

References Furnished upon request.

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