Service High School

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Nola Skolnik

QUALIFICATIONS PROFILE

Highly motivated Client Relations Specialist with exceptional skills in oral/written

communications, project management and finance.

Leverage interpersonal skills to establish beneficial associations with new clients and

encourage continued solicitation by existing patrons.

Serve as liaison between company and clients, adeptly evaluating and resolving account

and service-related issues.

Implement financial expertise to effectively respond to customer inquiries and perform

complicated fiscal procedures.

Act as critical member of staff team, serving as instructor to new employees and facilitating

cohesiveness of professional atmosphere

Employ Windows, 95, 98, NT, Excel, Access and Adobe PageMaker for various purposes.

PROFESSIONAL EXPERIENCE

WESTCHESTER SPECIALTY SERVICES, INC.-Tampa, Florida 2003 to April 2009

Claim Representative $41,295.00 Salary

Proactively manage claims and document claim files (physical and electronic) from first

report to final resolution. Ensure that each claim file contains a complete copy of the policy or

documentation of the file search procedures. Maintain a timely diary system for all claim files.

Communicates with existing vendors to sell vehicles at a fair price to reduce the net loss.

Completes financial reports in a timely manner. Dedicated to providing unparalleled customer

service to our internal and external business partners. Communicates coverage position to

policyholders, underwriting and/or brokers within an appropriate period of time. Responds

quickly and appropriately to all internal and external inquiries. Attends all training opportunities

and communicates learning to the department.

Obtains and/or maintains Florida Adjusters License, all other appropriate licensing

and ensures timely compliance of personal Continuing Education Requirements.

Focuses forward, plan what needs doing to implement priorities and then gets

personally involved in communicating both the What and the How.

THE PAYMENT SHAVER COMPANY, L.C. –Lutz, Florida 2000 to 2003

Senior Client Service Representative $35,000.00 Salary

Provide support to customers using a variety of communication methods, answering inquiries

regarding loans and claims. Discuss past due payments with clients and administer collections as

necessary. Distribute financial documentation to clients in a timely fashion. Offer technical support

to a wide-range of individuals including basic computer troubleshooting issues regarding our loan

system. Perform assorted accounting tasks including balancing monthly transactions, auditing the

insurance premium system and calculating premium refunds. Participate in balloon loan closing

activities. Generate databases and spreadsheets of specific client and organizational information.

Oversee procurement of supplies and materials.

Develop and maintain productive relationships with clients and brokers.

Thoroughly train service staff on computer system, equipping every employee with

strategies for ensuring customer satisfaction.

CAPITAL ONE FINANCIAL –Tampa, Florida 1999 to 2000

Customer Relations Associate

Assist customers as crucial member of call center team, responding to concerns regarding account

status and financial arrangements.

Contribute to account development by cross-selling products to existing clients.

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Promptly resolve issues to the approval of all involved parties.

NATIONSBANK –Tampa, Florida 1997 to 1999

Teller

Administer various financial transactions for accountholders. Balance vault, ATM and cash drawer

as well as making daily monetary deposits.

Partner with other associates to establish and preserve a unified work environment.

EDUCATION

Diploma-Plant City High School, Plant City, Florida 1997

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