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Training Customer Service

Location:
Stone Mountain, GA, 30083
Posted:
August 25, 2010

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Resume:

ANGELA M. RASTON

**** ********* *****, *****

Mountain, GA 30083

HM# 404-***-****

abimiw@r.postjobfree.com

Skill Summary

Over fifteen years of diverse experience in Training

Management/development, Project Management, Human Resource and System

Support utilizing the following skills:

Computer: Leadership: Training/Development:

Windows XP Time Management Orientations

MS Office Suite Supervisor Presentation

Access Database Project Management Customer Service

Microsoft Outlook System User Support Mainframes

MS Project Seminars Workshops

Lotus Notes/CC:mail Quality Assurance Procedural

Lexis/Nexus Team Leader Training Programs

Dow Jones/CCH Liaison Quick Reference

Guides

TSO/ISPF Facilitator Newsletters

Event Manager Client Coordinator Seminars

Employment Experience

[National Office Boys & Girls Clubs, Atlanta, GA]

Training Coordinator, 2005 - 2009

. Served as a liaison between training location sites,

trainers/presenters and potential participants for approximately 800+

workshops annually.

. Developed and maintained a National Training Associates (NTA)

database, of over 200 instructors' records in support of facilitating

workshops/conferences across the country and overseas.

. Managed and ensured record keeping of financial budgets for

workshop/conferences, fees collections were process/allocated,

including invoicing, account reconciliation and follow-up on all

elements of each process.

. Developed and maintained reports on status of all national training

events, related training progress and quality analysis.

. Maintained training calendars and tracked completion of platform hands

on training and e-learning courses. Initiated correspondence to

advertise training, remind employees to register, ensure pre and post

training work is completed, etc.

. Managed and maintained computer and hard copy master files for each

catalog workshop including syllabi, handouts, transparencies, and

resource materials.

. Created and maintained web program for www.bgca.net quality training

announcements for all national calendar events; including the

integration of applicable data, i.e., workshop descriptions, learning

objectives, workshop locations, hotel information, cost, & phone

numbers.

. Facilitated training of the trainers program for all new instructors,

providing policies and procedures on instruction, orientation and

contracts.

. Supervised, hired, trained and evaluated appropriate full-time and

part-time staff in support of Training and Professional Development

department and BGCA policies and procedures.

. Managed inventory control and ensure efficient order and delivery of

all training and support materials to workshops and Training &

Professional Development managed conferences.

. Process payments/reimbursements to vendors, NTAs, and host site

organizations using BGCA standard

.

Angela Raston

abimiw@r.postjobfree.com

Page 2

[National Office Boys & Girls Clubs, Atlanta, GA]

Human Resource Assistant, 2002 - 2005

. Provided administrative support for all members of the Recruiting

Department, including project related tasks, calendar management,

scheduling, answering phones, greeting and escorting visitors,

resolving routine inquires, maintaining files and equipment

maintenance.

. Scheduled and administered all pre-employment testing for applicants

as directed by the Recruiting Specialist.

. Coordinated and scheduled fingerprinting for applicants and ID badges

for new employees as directed.

. Created, maintain and process files including new personnel files,

resumes, applications, etc.

. Made travel arrangements and coordinates interview schedules for

candidates and hiring managers as directed by the Recruiting

Specialist.

. Managed background check process including credit, criminal,

education, and employment verification.

. Receive results and present to Recruiting Specialist for review and

follow-up.

. Input various data including visitor parking registration, entering

new employee information into PeopleSoft etc.

. Prepared and maintain various informational packets for applicants and

new employees.

. Created and maintain job vacancy announcements and postings.

. Compiled various correspondence including offer letters, candidate

application status letters, etc.

[Towers Perrin, Atlanta, GA]

Training Coordinator/HR Specialist, 1999 - 2002

1. Coordinated actuarial science training programs, workshops and

seminars.

2. Served as liaison between training location sites,

trainers/presenters.

. Facilitated new hire orientation, processed applications, background

checks finger printing and reference checks.

. Ensured travel arrangements for staff and student training actuarial

programs.

3. Supported and servicing of software products and applications, as well

as client management.

4. Presented benefits and compensation packages to new and existing

employees.

. Maintained training database of schedules/evaluations and grade

average.

. Participated in special projects such as: benefit strategy and plan

design, executive benefits and client meetings.

. Supervised part-time staff in support reviewing/proofing the work

completed by entry level actuarial associates.

[Deloitte & Touche LLP, Atlanta, GA]

Merger & Acquisition Project Assistant, 1997 - 1999

. Maintained and coordinated schedules for 4 partners and 2 senior

managers on M&A team.

. Researched SEC Filing for merger targets and strategic/financial

buyers.

. Initiated background checks on target leaders and employees.

. Created reports and maintain incoming data files prior acquisition.

. Tracked progress of engagement from start to finish of project.

. Created presentations and update marketing tools for proposed merger.

. Scheduled meetings and catering for clients, partners and managers.

. Interacted and communicate with all levels of management.

. Maintained all client service billings and partners time and expense

allocations.

. Trained partners and managers on variety of accounting software office

software.

Education

Atlanta Metropolitan College - Diploma, Business Management

Colorado Tech University, ASBS

Colorado Tech University, BSBA Human Resource Management



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