Customer Service High School

Shequan Shegog

**** **** ****** ****** ***

Memphis, TN 38125

901-***-****

OBJECTIVE

To obtain a challenging position within a hospitality industry, allowing

opportunities to advance career, and demonstrate skills while growing

professionally.

SKILLS AND ACHIEVEMENTS

•Excellent written and oral communication skills

•Able to organize and pay attention to detail

•Skilled in providing quality customer service

•Able to understand diversity and meet individual needs

•Computer literate, multi-tasking, WPM 35, experience in all microsoft office

software products AS400, MS Office, WMS (Warehouse Management

System) and PKMS (Pick Ticket Management System)

•Achievement received: Received perfect attendance and was nominated for

being the most reliable for monogram peak

PROFESSIONAL EXPERIENCE

Williams- Sonoma (ASAP) July 2007- Present

Memphis, TN

Wave Reconciliation Picker

•Physical Inventory

•Research and resolve discrepancies orders

•Responsible for monitoring the progress of 400 orders on a daily basis

•Report to management on daily proficiency

•Email and verbal communication

•Daily reports

Smith & Nephew (Peoples Mark) April 2007- June 2007

Memphis, TN

Inventory Analyst

•Inputs receipts of inventory items from the vendor's packing slip

•On a routine basis, check integrity of the computer balance of inventory items

through physical count

•Establish par (re-order point) levels for each inventory item

•Print reports on a weekly basis

Trade Secret June 2006- September 2006

Cordova, TN

Hairstylist/ Cashier

•Advise clients or customers

•Apply health or sanitation standards

•Follow customer instructions

•Maintain appointment calender

•Schedule meeting or appointments

•Receive customer orders

•Make Appointments

•Use cash register

Brother International(Labor Force) January 2005- May 2005

Bartlett, TN

Picker/ Packer

•Accurately pick inventory items for customer orders

•Check inventory item for expiration dates

•Check all picked orders for accuracy before packing

•Pack all product items according to procedure

•Utilize proper shipping containers to ensure safe and economical delivery of

orders

Survivor Records January 2004- December 2004

Memphis, TN

Receptionist

•Receives incoming telephones calls

•Greet visitors and directs them to the appropriate individual or division

•Opens, sorts, and distributes incoming mail and maintains log of all checks

received

•Types letters, checks, correspondence, and other materials as directed

•Screens call as directed

Cordova Rehabilitation & Nursery March 2002- July 2002

Cordova, TN

Housekeeper

•Clean resident rooms

•Clean and straighten the common areas

•Interact with guests in a professional manner

•Works effectively as a part of a team

•All other duties as assigned

Washington Inventory Service August 1999- November 2002

Memphis,TN

Inventory Specialist

•Maintains all facets of the inventory on the computer software

•Inputs distributions of the inventory supplies to the agency departments from the

requistion slips

•Update inventory item cost

•On a routine basis, perform physical counts of the inventory items and compare

to the computer for accuracy

EDUCATION

A+ Computer Support, 2004

Memphis Works, Memphis, TN

Cosmetology, 1999

New Wave Hair Academy, Memphis, TN

Diploma, 1997

Wooddale High School, Memphis, TN

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