Sales Customer Service

EMPLOYMENT EXPERIENCE

**** - ****. *** **********, ***.

Inside Sales Coordinator

. Coordinate product purchase quotes for customers

. Maintain constant communications with customers via telephone, e-

mail and fax

2009 - 2010 Erie County Department of Public Safety

Telecommunicator I Training Program

. Receive incoming calls; process and transfer calls for dispatch

. Coordinate information with dispatchers; follow-up/review calls

with quality control manager

2008 - 2010 Fort Marketing, LLC

Marketing Assistant

. Provide administrative support to company executives

. Assist in coordinating client media proposals and prepare

correspondence

. Update client database information

. Meet with local business partners

2003 - 2008 Citadel Broadcasting Company

Sales and Marketing Coordinator

Helped propel Sales Team of nine from 9 months of missed sales goals to 12

months at or above goal

. Streamlined position to allow more time to assist team in meeting

monthly goals

. Researched and developed advertising proposals; wrote advertising

copy; proofed sales proposals; and more

. Composed and placed recruitment ads; reviewed resumes and selected

viable candidates; and more

. Assisted in the planning, execution and follow-up of annual golf

outing, hosting 120+ clients

. Managed all administrative aspects of fast-paced broadcast sales

department

. Ensured all national order materials were received in time for

production and air-time deadlines

. Prepared executive correspondence for Market Manager and General

Sales Managers

. Acted as liaison to local & regional clients, national advertising

agency and local business partners

1998 - 2002 RentWay, Inc. - Corporate Office

Communications Specialist

Chaired inter-departmental task force that streamlined and enhanced

communications

with 5,000+ Field employees via Company Intranet

. Created a Corporate Policies and Procedures Database of 400+

records

. Wrote & edited Intranet documents published for over 5,000 field

operations employees nationwide

. Developed Web documents and interactive forms and posted on Company

Intranet

. Coordinated all communications, meetings and travel arrangements

for 13 department executives

. Reduced waste by developing Company-wide local store marketing

purchase order request form

. Coordinated monthly distribution of print marketing materials with

national agency for 500,000+

COMPUTER SKILLS

. Proficiency: Microsoft Word, PowerPoint and Outlook

. Highly experienced: Access and Excel; Microsoft OS

. Moderate experience: Adobe Acrobat, PageMaker and PhotoShop

. Internet research: MicroSoft Internet Explorer, Google, Ask.com,

and more

. Type: 70 words per minute

. Data entry: 9,335 keystrokes per hour without error

EDUCATION

May 1993 Pennsylvania State University

Bachelor of Arts

. Major: Communications with concentrations in Media Writing and

Public Relations

. Grade Point Average: 3.8 major; 3.2 cumulative

. Dean's List: Fall 1992 and Spring 1993

PROFESSIONAL CERTIFICATES

. Administrative Assistants Conference

. Essentials of Communication

. How to Build Powerful PowerPoint Presentations

. Microsoft Access Part I

. Microsoft PowerPoint Part I

. Mastering Adobe Photoshop

PROFESSIONAL TRAINING COMPLETED

. Franklin Covey's Writing Advantage

. Franklin Covey's Presentation Advantage

. Communication Skills & Interpersonal Behavior

. Customer Service Skills Training

. Harassment & Discrimination Training

. Inclusion Workshop

. Microsoft Outlook Power Course

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