Customer Service Manager

Location:

Posted:

October 21, 2010

Joshua D. Hurd

Booneville, MS **829

(662) 663- 0817

***********@*****.***

EDUCAT ION

Associate in Applied Science Marketing Management Technology

Northeast M ississippi Community College, Booneville, MS. May 2008

E XPER IENCE

Customer Service Manager

Wal-Mar t, Booneville, MS. August 2005 -

P resent

• Responsible for 50 employees in the positions of Front-End Cashier, Customer

Service, Cart Pusher and Greeter with the authority to assign duties and coach

employees

• Conduct daily register audits for shortages or overages with a daily average of $4,000

• Resolves customer conflict issues and balance customer traffic

• Proactively investigate loses and damages in an effort to prevent recurrences in the future

• Trains employees on Company policies, procedures, and compliance

• Present daily reports to the Assistant Manager regarding store performance, customer

concerns, and coverage

• Assists customer with t ransaction problems such as pricing error and returning

i tems in the store

• Maintains the front-end in accordance with Company policies and procedures by properly

handling claims and returns, and zoning the area

• Provide a welcoming customer experience

L oader

Lowes, Corinth, MS A pril 2004 – August 2005

• Provided customer service and assisted on the register

• Assisted departments in managing inventory

COMPUTER SKILLS

Visual Basics

SQL Oracle

M icrosoft Office Suite

COM MU N I TY SERV ICE

M ississippi Delta Epsilon Chi – Chairperson

Delta Epsilon Chi

Northeast M ississippi Community College Delta Epsilon Chi/DECA