Customer Service Human Resources

Valerie Hendrix

*** ******* **** ****, **, ***** 334-***-**** *********@*******.***

Summary

I worked full time as an Intern in the Human Resources Department at Brookwood Medical Center in

Birmingham, AL. I worked alongside departmental directors in the following areas: Recruiting, Education,

Employee Health, Employee Relations, Benefits, Volunteering, Pastoral Care, and HR Generalist. Working in

the departments strengthened my desire to work in an administrative capacity. I have excellent Verbal and

Written communication skills, strong Interpersonal & Customer Service skills, and am equally successful in

both team and self directed settings.

Education

Master’s in Public Administration

Auburn University at Montgomery

B.S. Criminal Justice

Minor in Human Services

Troy University

Experience

Caretaker

January 2008 Present

Care for health, wellness, and educational needs of an Autistic child

Monitor and assist child while he watches educational television and uses computer to improve motor skills

Explain and review concepts child sees on television

Read and practice phonics with child

Human Resources Intern

Brookwood Medical Center, May 09 July 09

Executed background checks including criminal, employment, education, licensure

Performed job postings and applicant tracking, job transfer request & made job offers

Organized employees’ benefits files & personnel files

Maintained confidentiality of patient files

Arranged and Scheduled employee relations meeting

Merchandiser

Pepsi Bottling Group, June 07 – Sep. 07

Sales and Marketing

Communicate sales results to department stores & Pepsi management team

Organized inventory

Facilitated and built customer relationships

Financial Support Worker

Alabama Department of Human Resources, Jan. 06 Oct. 06

Managed a case load of 300+ clients; conducted informational interviews, verified references and

collateral contacts, and edited client benefits

Calculated financial information to maintain accurate bookkeeping

Prioritized the status of new applications and Initiated claims

Valerie Hendrix, page 2

Handled administrative duties including data entry, letter and memo composition and correspondence,

extensive filing, communicated with individuals and multiple social service agencies and organizations,

answered multi line phones, initiated claims

Exercised independent judgment in problem solving and decisions made about clients’ cases

Skills

Technical Skills & Hands on Exposure Soft Skills

• Stix Employee

• Microsoft Health Safety • Benefits • Personable

Outlook System Administration • Strong Interpersonal Skills

• Microsoft • Orientation & On • Strong Customer Service

• Versatile

Visio • Hire Right Boarding Skills

• Microsoft • Health Care

• Resourceful

Project HRMS • Employee Relations • Dependable

• Microsoft

• Analytical

Office

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