***** ******* ***** *****

Palmdale, CA ***** 818-***-**** (cell)

abimh7@r.postjobfree.com Mary Dickes

Objective A highly professional Administrative Professional

who has demonstrated strong organizational,

communicative, leadership and administrative

skills. The ability to follow through with

successful development and implementation of

assessed needs and goals. Excellent interpersonal

skills with the ability to interface with staff and

physician groups. Proficient at the use of

computerized systems.

Experience July 2010 - Present Providence Holy Cross

Medical Center,

Mission Hills, CA

Admitting Supervisor

. Supervise 25 Registration, Financial Counselors

and Quality Control

personnel in Main Admitting of 465 bed hospital.

. Schedules staff to meet patient volume needs.

. Manages quality control processes to insure

accuracy of data

collection.

. Motivates registration staff to meet monthly

Regional Cash Collection

goals.

. Provides training to staff to meet local and

federal government

regulations.

. Handles absentee replacement on short notice.

. Handles emergency or crisis situations

. Performs employee performance evaluations and

counselings.

. Creates and updates departmental policies.

. Participates in various Organizational

Improvement committees

within the organization.

2008 - July 2010 Providence Holy Cross

Medical Center,

Mission Hills, CA

Assistant Risk Management & H.I.M.

. Communicates with legal counsel and insurance

representatives,

providing requested information/documentation.

. Schedules meetings/depositions with attorneys

and employees.

. Assists with providing response to

interrogatories and requests for

documents.

. Processes Patient Complaint Management Reports

and prepares

quarterly summaries.

. Co-chair of hospital Policy and Procedure

Oversight Committee,

Provides education to department heads on policy

writing, approvals,

and archiving processes. Have expanded this

training to other

Providence Health System facilities within the

region.

. Maintains established departmental policies and

procedures,

Objectives, improving organization performance

program and

patient/customer safety standards.

. Provides administrative support for Risk

Management Department

and Health Information Management Department.

. Maintains Project Management Status Reports for

RAC Committee,

And Documentation Improvement Committee; takes and

compiles

minutes for these committees, as well as, Patient

Safety Committee,

Patient Falls Committee.

2005-2008 Providence Saint Joseph Medical Center,

Burbank, CA

Administrative Assistant, Imaging Services

Established unified policies and procedures for CT,

MRI, US/Nuc Med, Diagnostics, Special Procedures,

Imaging Nursing, and Administrative.

Created process for tracking invoices, purchase

orders, reducing overall purchasing of departmental

supplies by 30%.

Dept super user of Kronos (Payroll), managing

schedules and attendance for over 120 employees.

Maintains radioactive film badges for entire

facility.

Corresponds with DHS regarding licensure of

department equipment.

Handles the investigation/research of patient

complaints to resolution.

2002 - 2004 St. John's Regional Medical Center,

Oxnard, CA

Assistant Director, Admissions/ Administrative

Coordinator of Admissions

Supervised 50 employees at both facilities (St.

John's and Pleasant Valley) in the Admissions

Department, which included ER Registration staff.

Managed registration and recurrent registration of

Healthy Families Program patients.

Created a Quality Improvement Program for the

department to reduce patient wait times during

registration. Overall wait times reduced from 30

minutes to 10 minutes.

2000 - 2002 Providence Holy Cross Medical Center,

Mission Hills, CA

Senior Secretary, Admissions

Typing of correspondence for Admitting Director and

Manager

Created departmental policies and procedures.

Maintained Director and Manager's schedules.

Management of inventory control, creation of

admissions forms implemented throughout the region.

Education June 2008 - Training and certification as Notary

Public; Member of the National Notary Association

May 2007 - Present University of Phoenix

B.S., Healthcare Administration

2004 St. John's Regional

Medical Center

. Leadership Institute (12-week

leadership/management training course)

1990 Learning Tree

University

. Certified Medical Assistant - Front Office

Certificate Program

1976 - 1977 University of Illinois,

Macomb

. Major: Business Administration

1973 - 1975 San Diego State University

. General College Courses

Interests Volunteering, home improvement projects, movies,

reading, traveling/camping, gardening, Girl Scout

Mentor.

Skills Proficient in Microsoft Word, Excel, PowerPoint,

Publisher, Acrobat Adobe, Access, Visio,

Meditech/Camis.

Miscellaneous . Developed and Project Lead for Patient/Visitor

Signage throughout Pleasant Valley Hospital -

increasing Patient Satisfaction Scores by 25%.

. Member of Hospital "Green" Committee; Safety

and Disaster Committees; Ethics Committee; Patient

Satisfaction Improvement Committee.

Contact this candidate