Administrative Assistant Customer Service
Resume:
;Jeanine A. Weber
Windsor, WI *3598
OBJECTIVE: Clerical position, which would utilize my excellent
organizational skills.
IN BRIEF: *Computers/Office Machine Experience.
*Obtained "Secret" Military Clearance.
*Highly Organized and Motivated.
*Strong Interpersonal Skills.
EXPERIENCE:
Sylvan Crossings
Food Service Coordinator
7/21/10-Present
. Prepare and cook food in accordance with nutritional guidelines,
regulations, and residents' individual prescribed diets and food
preference.
. Present food in an appetizing and attractive manner.
. Assist in fostering residents' independence with eating by providing
adaptive equipment when needed.
. Ensure that food is delivered on time and in a pleasant manner.
. Visit with residents at each meal when available and ensure quality
service.
. Prepare food and coordinate food service for special events as
requested.
. Encourage residents to participate in the food service program and
provide a forum for their input.
. Ensure compliance with HACCP, local health department regulations and
the residence policies and procedures.
. Maintain a clean, organized and safe kitchen environment.
. Ensure proper storage and handling of food in accordance with
infection control standards.
. On specific days as designated by the Director, do deep cleaning on
certain residents' rooms.
American Girl
Data Entry Specialist/Product Packer
10/12/09-12/23/09
. Did data entry at the end of the production line.
. In computer system make changes or corrections for box exceptions.
. Checked to see if the packing was done properly for box to close with
little to no effort.
. Have had to repack some boxes for proper configuration.
. Checked inner and outer containers for rips, tears or any damage.
. Inventory of products, checked invoices to summary sheet to contents
to be packed.
. Build, filled, and completed each order to satisfaction.
. Ordered any products that were missing, to be able to complete the
order.
. Once complete, put on shipping label, then sent contents on conveyer
to be sent on and out to the customer.
Access Community Health Center
Thru Office Team
Badgercare + Core Plan Enrollment Assistant
5/29/09-7/3/09 & 8/10/09-9/18/09
. Used EPIC system to look up patients' insurance, find MRN numbers,
phone numbers, and addresses.
. Worked off a caseload in Excel, made phone calls and appointments for
patients to enroll in the Badgercare + Core Plan.
. Assisted patients thru the Badgercare + Core Plan application. Made
copies of verification documentation.
. Made appointments thru the GroupWise program.
. Assisted walk-in patients apply for the program.
. Made follow-up calls.
. Tracked patients progress thru the enrollment process.
Access Community Health Center
Thru Office Team
Resource Specialist
7/6/09 to 8/7/09
. Used EPIC system to look up patients, do addendums in patient's
charts.
. Managed the voucher program including oversight of appropriateness of
voucher requests, tracking status, and assisting patients with voucher
requests.
. Facilitated enrollment and appointments for specialty and voucher
diagnostic care. Managed tracking of utilization of resources. Worked
with other staff to ensure that diagnostic and consultative reports
are back to the provider in a timely manner.
. Worked with agencies, providers and clinical staff to trouble shoot
problems in communication regarding reports and of financial aspects
of the voucher and specialty care programs.
Harlan Laboratories thru QTI
Administrative Assistant 12/11/08-2/6/09
. Pulled monthly driver logs.
. Filed and sorted safety forms, driver qualifications, typed archive
registers.
. Scanned and checked driver's logs for accuracy.
. Figured some payroll.
. Sent out Fed Ex and Spee Dee packages.
. Many filing jobs.
. Stocked supplies.
. Did the freight and dashboard reports.
. Answered phones, took messages and transferred calls to the
appropriate person.
. Logged trip sheets.
. Recorded fuel purchases
General Casualty Insurance Co
Support Services Coordinator 3/13/06-6/3/08
. Switchboard experience in the claims department. Accurately completed
and transferred over 300 calls per day.
. Processed payments of high dollar amounts, to venders, pharmacies,
claimants, insured's and attorneys.
. Processed correspondence to customers.
. Processed new business and new losses.
. Provided guidance and act as a resource to co-workers.
. Fielded incoming calls, answered questions consistent with level of
knowledge.
. Improved processes within the Company to increase the level and
quality of service provided to internal and external customers.
. Extracted data from source documents and entered into appropriate
system.
. Provided back up support, as required.
Davis Duehr Dean: Madison, WI
Registration/Scheduler Representative-01/02-10/05
. Used the Epic System to schedule, reschedule and cancel patient's
appointments.
. Provided assistance to patients in person & over the phone.
. Ensured high quality patient care & registration services.
. Greeted & acknowledged patients immediately.
. Screened & updated established patient information for accuracy.
. Established new accounts & scheduled appointments.
. Distributed faxes to the clinic.
. Checked in packages from various couriers
. Identified accounts to be combined and/or separated and sent to the
appropriate area.
. Was knowledgeable & comfortable with answering basic insurance & third
party billing questions.
. Performed cashiering functions.
. Meet the needs of "walk-in" patients & communicated with nursing
staff.
. Maintained confidentiality of patient information.
Covance Laboratories; Madison, WI-Thru Spherion Employment Agency
Administrative Assistant I-09/01-12/01
. Prepared contracts and maintained study files, including budgets,
invoices, and other study documentation and to maintain project
information on the financial system
. Prepared client schedules, (contract value, billings, payments, etc.)
invoiced clients, and responded to clients inquiries regarding
schedules, contracts, invoices, or other financial information.
. Prepared contracts price and payment schedules and other documents.
. Assigned project numbers, set up studies in computer system,
determined appropriate cost centers to validate appropriate product
line codes, set up and maintained study files, updated data base as
information become available, and inactivated/deleted study files in a
timely manner.
. Entered project budgets into computer system after awarded.
. Assisted with the distribution of various reports.
. Kept highly sensitive data/information confidential.
. Contacts were all personnel in group, supervisor, management and
clients as required to exchange information.
. Supported/serviced groups as required.
. Effectively scheduled multiple assignments for timely completion of
assigned projects.
. Established, revised and maintained files and records.
. Collected, sorted, and assembled data/information from non-established
sources.
. Work was reviewed for soundness of judgment, overall accuracy and
completeness.
. Required unquestionable customer service skills, meticulousness, and
ability to be persistent while maintaining tact.
. Proficient knowledge of computer programs (e.g., Word, Excel, CMS,
SDNG, GroupWise)
. Demonstrated consistent and sustained capability/willingness to
perform duties.
. Demonstrated ability to act independently, exercised considerable
discretion, and interacted with all levels of the organization and
clients.
Wisconsin Energy Conservation Corp.; Madison, WI
Weatherization Program Coordinator-10/99-4/01
. Worked with utilities, agencies, and customers to get their homes
weatherized.
. Worked with word, excel, access, word perfect, quatro pro, to
accomplish the tasks.
. Handled customers, utilities, and agencies over the phone.
. Kept accurate documentation and entered it into access database.
. Assisted IT personnel to capture all data needed to convert a quarto
pro data base to an access data base due to Y2K.
U.S. Army National Guard-HQ STARC BN; Madison, WI
Personnel Records Specialist 3/91-8/99
. Maintained, organized and up-dated over eight hundred military
records.
. Performed general clerical duties including typing (forms, military
orders, military and civilian correspondence), filing and answering a
multi-line phone system.
. Experienced with computers including Enable, Wismis, Calendar Creator
Plus, Word Perfect on IBM-PC, Word, Power Point, Excel & Access.
Updated database daily.
. Handled routing and distribution of incoming mail; Ordered & posted
Army publications.
U.S. Army National Guard-HQ STARC BN; Madison, WI
Administrative Specialist/Health Benefits Advisor: 9/87-2/91
. Advised soldiers and their dependents on their health and supplemental
care.
. Assisted recruiters of other branches of the service and pulled
records and copied forms for them to transfer.
. Utilized computer system and DEERS software to create military ID
cards for soldiers and their dependents.
. Performed general clerical duties.
. Guided and trained under ranking personnel.
. Performed on the spot duties for upper ranking personnel as needed in
priority.
Department of the Interior; Anchorage, AK
Clerk Typist: 5/85-10/85
. Performed general clerical duties in a high-security environment.
. Searched for, selected & compiled a variety of data from office files,
records and from other offices for use in lengthy, complex geological
reports for publication.
. Learned specific scientific, geological concepts/vocabulary to better
perform job.
Curtis & Campbell Inc.; Anchorage, AK
Shipping and Receiving Clerk; 3/84-1/85
. Placed and followed-up on orders; verified funds on checks and charge
cards.
. Handled invoices in accounts receivable; organized invoices, checked
extensions and ran tapes on totals.
. Performed light bookkeeping and made Master Charge deposits.
U.S. Army; Ft. Carson, CO
Telecommunications Specialist; 9/79-1/81
. Updated and used Technical Reference Manuals.
. Coded and de-coded high frequency signals, using teletypes and
switchboards.
. Acted as a radio dispatcher.
. Had a Secret Clearance to perform essential job duties.
. Performed other office duties as needed, often working with secret
documents.
EDUCATION: Has attended courses towards a Bachelors Degree; Lakeland
College: Madison, WI, Basic-Non-Commissioned Officers Course: Ft. Benjamin
Harrison, IN; 9/93-10/93.
COURSEWORK: Accounting I&II, Computer courses, Primary Leadership &
Development Course, CHAMPUS Health Benefits Advisor Course, Administrative
Assistant Course, Telecommunications Course, and Personnel Records Course.
Contact this candidate