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Customer Service Administrative Assistant

Location:
Harrisburg, PA, 17113
Posted:
October 20, 2010

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Resume:

Elizabeth A. Greenwalt

**** ***** *** ******

Steelton, PA 17113

717-***-****

abimcp@r.postjobfree.com

Career Profile

I have worked as an Assistant Office Manager, an Administrative Assistant,

and a Customer Service Representative, with experience in performing a

variety of administrative and staff support duties. I have a strong

clerical work history with over 18 years of experience.

Objective

A challenging position in the clerical field, which will allow me to

further utilize my existing skills and enable me to acquire new abilities.

Skills

Strong prioritizing and analytical skills

Excellent interpersonal and organizational abilities

Able to multitask, as well as demonstrating detail and accuracy

Microsoft Word, Outlook, PowerPoint and Excel

Proofreading, verbal and writing skills

Planning and scheduling

Internet research

Experience

July 2010 - Present

Administrative Assistant

Priority Systems Inc., Middletown, PA

Provide clerical and administrative support to all staff

Screen and prioritize mail and phone calls

Receive and process supply orders from customers

Answer a multi-line phone and direct calls appropriately

Keep a current record of staff members' whereabouts and availability

Proofread and transcribe handwritten information

September 2009 - May 2010

Administrative Assistant

Steelton Highspire Elementary School, Steelton, PA

Provided administrative support to the school's principals

Answered phones and met with the public to answer their queries

Handled the student withdrawal or transfer process

Updated student information and other record-keeping services

Maintained multiple calendars in Outlook

June 2009 - August 2009

Part time Recruiter/Customer Service Representative

American Income Life, Camp Hill, PA

Handled inbound and outbound phone traffic

Recruited and appointed insurance agents

June 2008 - April 2009

Credit Union Service Representative

Pennsylvania Credit Union Association, Harrisburg, PA

Responded to debit and credit inquiries

Assisted credit unions with problems and cardholder account inquiries

Provided assistance on migrations and program enhancements

Advised and trained credit union employees on new programs and services

Created news publications and updated procedure manuals

January 2007 - May 2008

Pharmacy Technician

Target Pharmacy, Harrisburg, PA

Verified and then input prescriptions into the computer system

Prepared medication and filled the orders

Assisted the pharmacist with scheduling, and maintained inventory

Established and maintained patient profiles

Responsible for a cash drawer and ordering drugs from suppliers

June of 2002 - May 2006

Assistant Office Manager

Professional Satellite Repair, Middletown, PA

Scheduled calendars and planned exhibits

Took telephone orders and directed calls

Created invoices and maintained records for accounts payable

Assisted with shipping and receiving and inventory control

June 1980 - September 1990

Clerk Typist 2

Department of Public Welfare, Harrisburg, PA

Made calls to clients regarding unpaid accounts

Updated case information, and maintained logs on work flow

Processed written and oral requests for the location of absent parents

Reviewed cases for accuracy and generated letters to be sent to the courts

Trained all temporary employees

Education

I graduated from Steelton-Highspire High School in June of 1980. In school

I took accounting and business classes. I am also a Licensed Cosmetologist

by the Pennsylvania State Board of Cosmetology. I graduated from Empire

Beauty School in 1999.

References

John Korch Sue Hill Heidi Heberlig

114 Pin Oak Drive 251 S. 2nd Street

1834 Mary Lane

New Cumberland, PA 17070 Steelton, PA 17113

Carlisle, PA 17013-1040

717-***-**** 717-***-**** ext. 3867

717-***-****



Contact this candidate