Sales Customer Service
Resume:
CHRISTINA WHITE
Smithton, Missouri 65350
********@*******.****.***
________________________________________________________________________
Objectiv Seeking a position that will allow me to utilize my extensive
e: experience, skills and abilities, and education to support,
enhance, and contribute to the success of an organization.
HIGHLIGHTS OF QUALIFICATIONS
Over 2 years of management and supervisory experience in the retail and
restaurant industries specializing in customer service, sales, employee
training, and inventory control.
Over 10 years of customer relations experience and 5 years of successful
sales experience.
Strong interpersonal and communication skills. Extremely ambitious and
people-oriented.
Good eye for detail, well organized and skilled in setting priorities.
Strong personal initiative; ability to learn quickly and master job
requirements.
PROFESSIONAL SKILLS AND ABILITIES
Customer Relations/Sales:
. Rookie of the Year, Hi-Health Supermart Corporation, 2001.
. Sold merchandise to customers following Hi-Health's prescribed selling
methods.
. Ensured that each customer received outstanding service by providing
friendly service, through greeting and acknowledgment of each
customer.
. Developed a loyal customer base by providing personal attention to
customers.
. Advised and counseled customers to determine their specific needs.
. Handled customer complaints tactfully and through to resolution.
Communication/Training:
. Innovative and versatile communicator; personal, patient, open-minded
and receptive.
. Coached sales associates on customer interactions to increase
transactions and capture
customer opportunities.
. Provided continual sales training to employees to ensure that
corporate standards and store goals were being met.
. Trained new sales associates in the proper opening and closing
procedures consistent with corporate policy.
Management/Supervision:
. Managed the operations, staffing, and sales/profit goals for both
restaurant and retail store.
. Recruited, interviewed, and placed all employees.
. Monitored and evaluated employee progress enabling employees to
improve skills, increase sales, and meet work objectives.
. Prepared and maintained 25 employee schedules and timecards.
. Controlled labor cost by monitoring and analyzing employees schedules.
. Led the execution of visual merchandising updates and product
placement and maintained and updated inventory of store products.
Computer Skills:
. Knowledgeable in the usage of PC's, printers, and Microsoft Office
products.
EMPLOYMENT HISTORY
Store Manager/Sales Hi-Health 2000 to 2004
Associate Supermart Corp. Scottsdale,
AZ
Assistant Ambiance Phoenix, 1994 to 2000
AZ
Sales Roth Financial Phoenix, 1993
Associate/Financial Fitness Inc. AZ
Coach
1st Assistant Manager Swensen's Phoenix, 1991 to 1993
Restaurant AZ
Supervisor/Trainer/Serve Swensen's Phoenix, 1986 to 1993
r Restaurant AZ
EDUCATION
B.S.-Business Administration, Columbia College 2009
Majors: Human Resource Management and Management- overall G.P.A. 3.84
A.A.-Business Management, State Fair Community College, 2007
HONORS/AWARDS
National Dean's List, 2005/2006
Phi Theta Kappa International Honors Society inductee, 2006
Outstanding Student Award, 2007-2008
Reluctant Chemist Award, 2007-2008
Sigma Beta Delta International Honor Society in Business, Management and
Administration inductee, 2009
Boone County National Bank Scholarship recipient, 2009
ORGANIZATIONS/ACTIVITIES
Phi Theta Kappa, Student Government Association Representative, 2007
Phi Theta Kappa, Recording Officer, 2007
Phi Beta Lambda, Parliamentarian, 2007
Society for Human Resource Management, 2009
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate