Customer Service Medical
Resume:
RENEE GOODWIN
**** *. *** **** ***, Apt *** ( Fresno, CA 93711 ( Cell: 559-***-****
abimbc@r.postjobfree.com
Professional Experience
Exceptional administrator with over 9 years of experience coordinating and
organizing special projects. Served as point person for executives,
managers, sales teams, clients, and vendors to ensure proper lines of
communication. Demonstrate excellent communication, organizational, time
management, and problem solving skills. Exercise independent judgment,
decision-making abilities, and a high level of confidentiality.
COMPUTER SKILLS
Windows XP; Microsoft Excel, Microsoft Word, Microsoft PowerPoint,
Microsoft Outlook, Microsoft Access, Calyx Point, Peachtree, Quicken,
Quickbooks, QuarkXpress and Adobe Acrobat.
Type 55 words per minute. 10 Key at 195 S.P.M.
EDUCATION
MCed Career College, Fresno, CA January 2010 - October
2010
Cardiovascular / EKG Technician: Introduction to Computer Concepts,
Microsoft Operating
Systems, and Microsoft Office; Hematology /Phlebotomy and
Electrocardiographs; Medical Office Procedures / Terminology; Medical
Manager; Introduction to Medical Laboratory; Pharmacology and
Administration to Medications. Medical Ethics and Public Relations.
CET Received: September 2010. CPR Certified April 2010.
Internship / Dr. John R. Nelson / The California Cardiovascular Institute,
Fresno, CA
Started my externship on September 24th and completed on October 8th. My
duties were as follows: electrocardiogram tests, blood pressure,
scheduling, preauthorizations from insurance, customer service, faxing, and
filing.
Arizona Computer Institute, Yuma, AZ January 1994 - September
1994
Medical Office Specialist: Basic Human Anatomy, Medical Terminology,
Medical Insurance, Medical Records, Billing and Collections, Appointment
Scheduling, Medical Ethics, and Public Relations.
PROFESSIONAL EXPERIENCE
Vision Service Plan, San Francisco, CA October 2007 - September
2009
Account Manager
. Developed and maintained relationships with clients and sales
personnel to identify and understand customer requirements as they
relate to VSP's products and service offerings.
. In collaboration with Account Executive, develop and manage Sales
Strategies to target growth and retention of client base.
. In collaboration with Account Executive, developed and managed Client
Development Plans to include strategic objectives, communication,
growth and retention strategies.
. Developed and managed the implementation of new clients to ensure
implementation according to requirements within the specified time
frame.
. Ensured client requirements are documented and that business partners
involved understand and agreed to the requirements.
. Conducted Client Partnership Reviews and proactive service calls to
existing accounts ensuring that client satisfaction is maintained.
Identify problematic issues and offer alternative solutions. Escalate
to the appropriate business partner and drive solutions as needed.
. Coordinated with other VSP departments and clients to resolve client
issues and maintain client satisfaction.
. Enhanced and maintained working knowledge of existing and new
products/services and other general information to ensure accurate
information provided to clients.
RENEE GOODWIN Cell:
. Utilized sales automation system to maintain current client and
prospect records.
. Prepared and conducted presentations for clients and client members at
open enrollment meetings and benefit fairs to encourage selection of
VSP as part of the employees' benefit package.
. Provided support for prospecting and selling activities to increase
revenue growth.
Norcal Mortgage Corporation, San Jose, CA August 2005 -
September 2007
Executive Administrator
. Managed a complex Senior Executive calendar that included scheduling
meetings and travel, video conferences, trainings (off-site and / or
internal), group events and booking conference rooms.
. Performed administrative support duties, including but not limited to
drafting and typing correspondence, making copies, preparing binders,
answering and screening managers phone calls and directing inquiries
to the proper party within the team, and maintaining and ordering
office supplies.
. Established and maintained effective and cooperative professional
business relationships with all levels of management, employees and
outside companies.
. Helped manage departmental communications to internal key
stakeholders.
. Prepared meeting materials including assisting with the creating of
the presentation, handouts and other related materials as well as
printing, binding and collating of materials.
. Coordinated conference/meeting room set-up, order catering, and make
logistical arrangements.
. Assisted with developing and updating complex PowerPoint
presentations, Excel spreadsheets and documents in support of team
activities.
. Handled contract management, monthly budget tracking (including POs,
invoices and accruals) and updating and interfacing with accounting as
needed.
. Processed expense reports and provided general information to incoming
calls regarding Accounts Payables, Purchasing, Travel Policy and
Expense Reporting.
. Coordinated the setup up of new employees and office space as needed.
. Supported projects as needed for Senior Executive.
. Provided back up assistance to other administrative support team
members as needed.
Certegy Card Services, St. Petersburg, FL April 2000 - May
2005
Operations Lead/Print Production
. Liaison between Operations and Product in the rollout off new programs
which impacted the productivity of over two million clients. Duties
included typesetting, proofing, researching compliance issues, and
verifying specifications of artwork on marketing material, i.e.
inserts, insurance certificates, order forms, contracts.
. Accurately maintained over a half million dollars of inventory to
reflect daily activity at multiple vendor locations. This required the
auditing of the daily movements of mass inserts for production
mailings and coordinated the destruction of obsolete inventory at all
vendor locations.
. Analyzed historical client data to forecast future production levels
which impacted the usage and inventory on hand needed to roll-out new
programs. Ran insert schedule each month for mass insertion.
. Coordinated and managed the quarterly physical inventory. This
included the researching and resolving of discrepancies which required
regular communications with each vendor and notifying management of
any issues and/or improvements.
. Responded to customer service inquiries via email, phone and/or
written correspondence concerning the setup of enhancement programs,
distributed communications and cancellation of materials.
. Trained, monitored and supervised Marketing Specialist in daily
functions.
. Promoted from ScoreCard Product Specialist as of January 2002, within
the same company.
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