Customer Service Real Estate
Resume:
J. Keith Berry
Taylorsville, UT 84123
Phone: 801-***-****
Email: abimad@r.postjobfree.com
OBJECTIVE
To become established in a position which would utilize my experience and passion for coaching, mentoring
and training, in an effort to assist the company with growth and continued success.
SKILLS/STRENGTHS
• Experienced Trainer/Facilitator
• Strong experience in Train the Trainer
• Experienced in Design and Delivery of training materials
• Team Player
• Strong Mathematical and Accounting Skills
• Strong Leader in Managing & Providing Motivational Direction
• Strong Coaching skills
• Strong Data Entry Skills
• Data Analysis, Trending and Utilization for Improvement
EDUCATION
1993 Northern Colorado College of Real Estate – Sales Associate license obtained
1991-1994 Attended Colorado State University – Business Management program
EMPLOYMENT
02/10- Delta Air Lines
Present Premium Sales and Service Representative
Assist passengers in an inbound call center environment by helping to determine the
most efficient and cost-effective plan to meet their travel needs, including conveying
the benefits of utilizing various Skymiles Partner resources. Ensure that all Delta
and DOT compliance requirements are met. Exceed all performance measurements
of sales attainments and service objectives.
2007-2009 Wells Fargo Bank
Online Customer Service Supervisor / Personal Banker
Supervise and coach various teams of Online Customer Service phone bankers to meet
and exceed assigned sales and service goals. Resolve routine and escalated issues for
customers, as well as staff. Train, motivate and coach staff. Conduct quarterly
performance evaluations. Conduct new hire interviews and training. Set performance
standards and track results through analysis of daily sales reports. Monitor service
calls for quality and accuracy.
2006-2007 Bank of America
Senior Customer Service Representative
Assist new Bank of America customers in selecting the right financial product to fit
their needs in a live, online chat sales environment. Assist existing customers in
resolving customer service issues. Train bank associates on text chat delivery to
improve Customer Delight Survey scores. Track associate performance by reviewing
daily sales and service reports and determine processes for improvement.
2001-2006 Keller Williams Realty of Northern Colorado
Director of Education
Develop and implement Mentor/Coaching program curriculum and guidelines. Coach
Mentors of 3 Keller Williams offices to ensure consistency in new agent education.
Interview and hire new agents and staff. Process New Hire paperwork. Conduct New
Hire Orientation. Conduct daily 4 hour New Agent training sessions. Meet with each
new agent to help establish a plan in starting their business and track their progress.
Schedule and teach bi-weekly continuing education sessions. Facilitate weekly Agent
Mastermind Roundtables.
1999-2006 Northern Colorado College of Real Estate
Senior Instructor
Develop lesson plans and teach material for 168 hour Associate Broker licensing
program. Prepare students to pass Colorado Real Estate Broker exam. Teach
continuing education courses to established brokers. Develop course outlines for
submittal to the Colorado Real Estate Commission for continuing education approval.
1994.2001 Coldwell Banker – The Real Estate Center
Broker Associate
Assist Buyers and Sellers in successfully completing real estate transactions. Market
and manage new home subdivisions for established builder. Assist builder in
obtaining approval from planning commission and city council for new subdivisions
and assist Buyers in each phase of construction process. Present extensive listing
presentations to Sellers and effectively market and sell listed properties. Assist Buyers
with obtaining financing and oversee home purchase details.
COMMUNITY
1998.2004 Board Member, Loveland Meals On Wheels (President 2001-2004)
1994-2004 Volunteer, Habitat For Humanity – Local and International projects
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