Project Manager Customer Service

Jeffrey C. Shapiro

*** *. ***** ******, ******* Arizona 85022

Home 602-***-**** ( Cell 602-***-**** ( abim8n@r.postjobfree.com

PROJECT MANAGER / OPERATIONS MANAGER

Results-driven business professional with accomplished commercial

and residential construction and project management experience with

extensive experience in commercial tenant improvement, ground up,

hospital and medical projects. Demonstrated success in managing a

wide range of building projects and associated responsibilities

including estimating, project implementation, contract negotiation,

ensuring building code requirements, monitoring construction

schedules, supervision of vendors and sub-contractors and timely

project completion.

QUALIFICATIONS SUMMARY

Commercial/Residential Construction Project

Management

Contract Negotiation Team Leadership

Estimating Conflict

Resolution

Performance Management Quality

Customer Service

PROFESSIONAL EXPERIENCE

Sun Devil Fire & Security - Phoenix, Arizona

2009 - 2010

Operations Manager

Led 5 installation and repair departments managing 23 technicians,

5 department managers and 2 contact administrators.

Responsible for client contact, client development and retention,

estimating, sales, scheduling, negotiation of vendor and supplier

costs, as well as analyzing and managing job costing.

Established policies and procedures to integrate departments

resulting in 13 consecutive months of profitability.

Reliance Build, Inc. - Chandler, Arizona

2000 - 2009

Vice President of Construction - Senior Project Manager - Project

Manager

Executive and project management for a commercial general

contracting firm with annual revenues of $58,000,000.

Provided direct management of 5 office staff, 5 project managers, 1

general field superintendent and 20 jobsite superintendents.

Responsible for initial client contact, estimating, sales, client

relations and retention, interaction between client and architect,

negotiations with subcontractors, project scheduling and cost

accounting,

Proficient in iSQFT bid software Prolog database and Microsoft

Office Suite.

Representative Projects:

o 40,000 SF 2 story ground up medical building

o 12,500 SF childcare facility

o New stand alone ground up bank branches

o Renovation of hospital MRI and angiography suites operating

rooms and emergency rooms

o 15 patient room expansion and room renovations to existing

hospital and urgent care nursing unit

o Numerous medical and dental office tenant improvements

o 15,000 SF remodel for City of Phoenix Police Department

Shapiro Builders, Inc. - Phoenix, Arizona

1979 - 2000

President and Qualifying Party

Commercial and residential general contractor and carpentry

subcontractor. Responsible for sales, client relations, contract

negotiations, project management and personnel management.

Completed projects include over 50 custom homes, 174 residential

remodeling projects and 142 commercial tenant improvement projects.

EDUCATION AND TRAINING

Northern Arizona University, Flagstaff AZ BS - Education

(Industrial Arts with Construction emphasis)

PROFESSIONAL AFFILIATIONS

Arizona Contractors Association - Served as President and Board of

Directors Member

National Association of the Remodeling Industry (NARI) - Serviced

as Arizona Chapter President and Board of Directors Member

Better Business Bureau - Board of Directors Member

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