Customer Service Administrative Assistant

Jordan Beasley Warren

*** ** ** **** ****, AL ***79

********@*****.***

Cellular 334-***-****

OBJECTIVE

Administrative assistant or secretary position that would allow me to serve as a key

member of the management team a position that allows me to use creativity, organization,

and business acumen to positively benefit my employer.

EXPERIENCE

02/10 - Present

CGI

Customer Service/Collections Representative

-Collect on past due credit accounts for clients following FDCPA guidelines

-Assist and educate customers regarding billing statements i.e. billing cycles, late fees

-Process applications to assist customers to be considered for hardship program offered

by client

04/09 - 02/10

Commercial Sales Specialist

- Assist commercial business account holders with purchases i.e., estimates, phone/fax

ahead ordering, special orders

- Assist customers locate material in store, checkout and special orders

8/06 - 10/08 Jim Walter Homes Montgomery, AL

Branch Administrator

- Data entry for new customers and/or sales.

- Obtain permitting for new builds, including surveys, elevation certification, and

percolation testing.

- Manage weekly/monthly reports for divisional management

- Manage billing, supplies, shipping, and licensing for branch and office staff.

- Assist office and corporate staff with closings i.e. ordering property titles and clearing

up title issues.

6/04 - 8/06 Berney Office Solutions Montgomery, AL

Customer Service/Inside Sales Rep

- Obtain Monthly Meter Readings for Maintenance Contracts on A Daily Basis

- Meet Sales Quota for Mobile, Auburn, and Dothan Territories of $15,900 + Monthly

- Assist Customers with Supply And Or Service Issues on Contract/Non-Contract Office

Machines

5/99 - 6/04 UAB Internal Medicine Montgomery, AL

Switchboard Operator/Administrative Receptionist

- Multi-line switchboard for up to 30 physician office

- Maintain contact with Physicians via Internet paging system for consults, meetings, etc.

- Miscellaneous billing and administrative tasks using Microsoft Office programs

8/97 - 5/99 Baptist Health Systems Montgomery, AL

Insurance Representative/Customer Service

- Data entry/Auditor Primed super bills

- Workman's Compensation billing/collections

- Balancing daily and monthly charges

- Patient insurance billing services

9/94 - 8/97 ALFA Farmer's Federation Montgomery, AL

Switchboard Operator/Assembly Clerk

- Distributing insurance policies

- Multi-line switchboard, 1000 extensions

- Managing petty cash for home office personnel

4/94 - 8/94 Winn Dixie Montgomery, AL

Cashier/Customer Service Representative

- Operate cash register

- Retail customer service

- Assist in stock layout

EDUCATION

2001-2004 Auburn University of Montgomery

Concentration in Marketing/Business

ADDITIONAL INFORMATION

Dedicated administrative assistant with special knowledge of the business field. Strong

interest in working with my employer to enhance operations and foster a sense of

teamwork among staff members. Always willing to learn and be a positive role model for

peers, while remaining open to constructive criticism and advice. Fully computer literate

and a quick learner on new programs.

ACCREDITATIONS AND CERTIFICATIONS

- Notary of Public, State of Alabama

- Insurance Principles Certificate, Alfa Insurance Co

- Quadra Med Co. Certified, Baptist Medical

- Medical Terminology Certificate, Baptist Medical

- Marketing Assessment Project, AUM

References Available Upon Request

Contact this candidate