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Customer Service Project

Location:
Ontario, Canada
Posted:
January 18, 2015

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Resume:

Date of Birth: * April, ****

Nationality: British/Nigerian

Position Sought: High Potential Oil Marketer / Trader

Qualifications: 1994 - Microsoft Certified System Engineer, UK

**** - *******ft Certified Professional, UK

1993 – MSc Information Systems Design, University of Westminster, UK

1990 - BSc (Hons) Mathematics, Lagos State University, Nigeria

Professional Affiliations: Member of the British Computer Society

Profile: Bola has a total of 24 years cognate work experience;including the last 11

years as an oil and gas marketer / trader. Her specific focus has been on

physical oil products trading / facilitation, project management, support

and developmental pursuits to provide downstream energy solutions for a

variety of different businesses. Bola possesses strong business acumen

coupled with entrepreneurial flair and energy. She also possesses excellent

managerial, risk management, negotiation and multi-tasking skills and has

the ability to work very well under pressure without supervision.

She is proactive in achieving results and is able to build solid working

relationships with front, middle and back offices.

Prior to diversifying into Oil and Gas trading, Bola had a combined 13 years

stint in project management and information systems and design; managing

hardware platforms and windows operating systems with the ability to

optimize configurations and provide systems solutions through to

completions. She is currently working at Fuels Consult as a managing

partner, but cherishes the opportunity and new challenge of working in a

dynamic and fledging company.

Skills Summary: Experience and Core Competencies includes:

• Business development and project management support services with emphasis in the Oil & Gas and Extractive sectors

• Understanding of pricing models, finance structuring and billing procedures

• Accurate forecasts of revenue, profitability, margins, bill rates and utilization

• Business Identification, Coordination and Operational Efficiency

• Strategic Planning, Networking and Collaboration

• Staff management, Project Management and Appraisal

• Developing Budgets, Process Improvement, Performance Management, Inventory Control

• Good understanding of programming languages such as SQL, JAVA, C++ and commanding fluency with Microsoft Office applications e.g. Excel, Word, PowerPoint etc

Experience:

2009 – Till Date -Fuels Consult Limited (Consulting / Trader / Broker / Facilitation)

Various Projects (UK/South Africa/Ghana/Sierra Leone)

• Providing consulting services in the oil and gas downstream sector

• Trading and supply of downstream petroleum / oil products (Gasoil / Kerosene / Gasoline / Jet Fuel / Fuel Oil) within West Africa region

• Developed a trading platform with international oil trading houses such as Vitol, Glencore, Trafigura etc - negotiated competitive prices and contract terms for importation of Gasoil and Gasoline to major oil companies within Nigeria.

• Negotiated and secured long term Crude Oil supply contracts worth millions of dollars with refineries and Oil traders within West Africa, South Africa, Asia, Europe and the USA.

• Secured and executed petroleum products supplies to major and independent Nigerian oil companies such as Mobil Nigeria Plc, AP Plc, Honeywell, SO Energy (Sahara Group Subsidiary), Total Nigeria Plc, Oando Plc, Reinking Energy Trading & Services Ltd, Bond Energy, Cleanserve and other various onshore and offshore facilities in Nigeria.

2007 – Date Nepal Oil & Gas Services Limited

Senior Marketing and Trading Adviser / Consultant

• Successfully managed the complete revitalization of the marketing department by reviewing, formulating and developing new trading policies for the company, leading to significant increase in company’s market share.

• Negotiated and executed both spot and long term commercial contracts worth millions of dollars with minimum of 25% returns on investment.

• Coordination of cargo operations including cargo nominations, physical cargo inspections, on and offshore deliveries and cargo documentations.

• Developed, communicated, co-ordinated and ensured successful implementation of company’s business objectives with their vision and newly formulated long-term sales and marketing strategies to achieve competitive performance position in the market.

• Initiated and championed discussions on product pricing via local and international (Platts / ICE) price monitoring platforms, as well as defined basis for price movements or fixing of discount rates for customers.

• Developed a master plan to ensure constant supply of petroleum products to customers nationwide.

• Achieved an increase in customer base by 35% in less than 6 months and an increase in monthly sales volume by 75%.

2004 – 2007 Progfam Limited

Project & Business Manager - Various Assignments (Nigeria)

• Effectively managed all company projects, including budgeting and planning of assets required for each project with a team of experts assigned to specific projects for proper achievement of the project objectives

• Minimized company exposure to risk by preparing for engagement reviews and quality assurance procedures on all projects

• Developed, identified required resources, designed and successfully executed sales and distribution of Ijebu-Ode dust-bin project plans

• Managed day-to-day operational aspects of Ibeju-Lekki housing construction project and scope

• Ensured project documents are complete, current and stored appropriately

2001 – 2003 Oando Plc

Network Manager

• Designed and Implemented local and wide area networks installations for the entire organization including network infrastructures to ensure the efficient and effective running of the windows operating systems

• Configured and set-up new servers and other upgrade requirements needed by the company’s network system. Also successfully migrated users from old network to the new NT4 network operating system with minimal downtime.

• Administered and maintained the web and database servers of the company.

• Prepared, co-ordinated and effectively managed bid sessions for hardware and software purchase items such as routers, computers and software.

• Administered company’s firewall, internal network security, email servers and the DNS for other well-known domains across the network.

• Maintained the company’s anti-spam and anti-virus applications needed to protect the whole network.

• Handled all systems and servers related with other Oando office divisional networks and communicated with users at all levels to resolve various user network related issues.

2000 – 2001 Compaq Computer Corporation, Dublin, Ireland

Windows NT4 Systems Specialist

• Created, changed, and deleted user accounts per request.

• Provided Tier III and other technical support issues per request from EMEA customers.

• Investigated and troubleshoot all network system issues.

• Repaired and recovered all forms of hardware or software failures.

• Communicated any upgrades, releases and enhancements to relevant departments and customers.

• Applied OS patches and upgrades on a regular basis, and upgraded administrative tools and utilities.

1999 – 2000 Dixons Group, Hertfordshire, UK

Systems Support Analyst

• Implemented new network systems, but also supported, administered and maintained already existing systems.

• Monitored staff PC system and resolved reported issues

• Supported and trained clients to use the system and Dixon products

• Provided computer system support, installed patches, and reported deficiencies.

• Supported and complied with the corporate strategies, plans and policies, as with any development initiative, such as customer service improvements.

Jan 1999 – June 1999 GE Capital, London, UK

Windows NT4 Systems Administrator (Contract)

• Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

• Performed regular security monitoring to identify any possible intrusions.

• Performed daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.

• Performed regular file archival and purge as necessary.

• Performed periodic performance reporting to support capacity planning.

• Performed performance tuning, hardware upgrades, and resource optimization as required.

• Configured CPU, memory, and disk partitions as required

• Maintained data center environmental and monitoring equipment

Jun 1996 – Jan 1999 Primetech Engineering, London, UK

Technical Support Analyst

• Provided first application level phone/email support to customers.

• Analyzed problems, answered questions and provided training on software usage.

• Made basic customization based on customer needs.

• Identified and tested for PC bugs.

• Provided regular updates to customers on open support issues.

• Researched issues dealing with 3rd party technology.

• Assisted in editing of training materials and manuals.



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