Manager Years Experience

Timothy M. Smith Home 631-***-****, Cell 516-***-****

*** ***** ***** **., ***** Massapequa, NY 11758 abim54@r.postjobfree.com

Summary

Hands on enthusiastic, energetic, and knowledgeable, Tech Support

Specialist with over 19 years experience in network, server, PC,

application and printer support. Have excellent interpersonal,

communication, management, problem solving, and technical skills. Used to

fast paced, high stress environment and a strong team player.

Computer Skills

Hardware Supported

Dell & IBM PC's-Workstations & Memory Sticks Tape Backup Library Boxes

Laptops

HP & Lexmark printers (i.e. fuser, Centronix Compaq -IBM & Sun SPARC

drum & maintenance kits) Connectors Servers

HP 200T & 3000 Optical Jukeboxes AGP Video Cards PCI Cards

Digital Cameras Flash Cards IBM SHIVA Dial-up and Voip

HP High-Speed Scanners PDA's (e.g Palm Pilot, BlackBerry, Microsoft

CE

Kodak Scanners Visor, and Clie

Network Connectivity Equipment

Synoptic Token-Ring Hubs, Cisco Hubs & Routers, Catalyst 5000 10/100

Ethernet Switches, Patch-Panels, Wireless Routers, Wireless Hubs, Digital

Cable Splitters, Motorola Digital Surfboard Modems, ISDN modems, PCMCIA

cards, Madge Token-Ring adapters, 3COM 10/100 Ethernet adapters, Global Fax

Adapter Cards, DLC Adapter Cards, SCSI Adapter Cards, USB, & Patch Cables,

RS232 & SCSI Cables, HP Jet Direct Cards, RF & FDDI.

Data Communications & Network

MCI CSU/DSU (later switched to AT&T), VPN, TCP/IP Protocol, DHCP, Local &

Wide Area Networks, PBX Netfinity G3i, T1,T3, ISDN

Software Supported

Platforms: Windows 95 - 98 - NT4.0 - 2000, XP, Windows Vista, Windows 7, &

2003, Mac 8 - 9 & X

Applications

Server(s)

Lotus Notes 4 - 6 (i.e. Domino Server & Client), MS Exchange (i.e. server &

client), SNA, Wang - Eastman - Unisys Imaging System (i.e. Servers,

Clients), Novell 4.11 - 6.0 (i.e. File & Gateway server, etc.), Oracle 8 &

database backups, Manage Wise, Optiplex (i.e. SUN UNIX box for T1 - T3 -

ISDN lines ensure VPN running), Kofax, Global Fax, Jet Direct, Arc Serve -

NT4.0 & Novell 4.11-6.0 (i.e. Backup tapes), PRF, Active Directory, Tibco

Administrator & Workflow software, Kofax 7.0 & 7.5, Plexus 4.0 & iProcess.

Client(s)

Remedy, Microsoft Office Suite (e.g. 97, 2000, 2003; Word, Excel, Power

Point, Access), IE 5.5 - 6.0, Mozilla, Fire-Fox, Netscape Communicator,

Netcom, AVAYA, Citrix client, JAVA v1.2 - v1.3 - v1.3.0.1, Lotus Suite

(i.e. Ami Pro, Spread Sheet, etc.), Visio 2000, Minitab, VB6.0, AFP Viewer,

PROCOMM-Plus, TCI, Sybase & Microsoft ODBC, Oracle 8 & database backups,

Group Wise, PC Anywhere, Daemware, Tivoli, Veritos, SHIVA dial-up, Extra

Attachmate, Rumba Sigma, Jet Direct, Palm Pilot, Intelli-Synch, Optimum

Online, Pinnacle Movie Maker, Calendar Creator, Adobe Photo Shop, Kofax 7.0

& 7.5.

Timothy M. Smith, Home 631-***-****, Cell 516-***-**** Page 2

Mainframe

AS 400 environment; application(s) and database(s) respectively - CICS,

SILS/ALS, VTAM, F1 LPAR, ACAPS, & Oracle 8, SQL, and SYBASE, DB2

Select Accomplishments

Administration

. Supported AWD application user environment by resetting their ID's.

Maintained Preppie & Archive which archived images and kept counts.

Maintained MIS server as well. Managed Kofax Batch Manager Processes

to ensure the batches were being processed and troubleshoot issues as

they arise.

Training

. Walked Broadridge's NOC (Network Operation Center) in support of

server issues, IFO, iProcess, etc. Trained by the Imaging staff on SQL

Querying for client counts as well as clearing ghost items using

documentation provided by programmer. Trained others for back up

support.

Projects

. Worked with the Imaging project managers on testing Workflow

application before deployment out to user environment and checking on

files to ensure they processed properly and were archived.

. Helped migrate files off Image First Office server to be placed on

Workflow application using iProcess Engine to process files to be

archived.

Relevant Employment

Broadridge/(Formerly ADP), Edgewood, NY 2006 - 2010

Imaging Tech Support

JP Morgan Chase, Garden City, NY 1995 - 2004

PC/LAN Support Specialist

Additional Employment

Advantage Products & Publishing, Bayport, NY 2004 - Present

Owner/Operator

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Education

Hofstra University, Hempstead Turnpike, Hempstead, NY

B.B.A. Management, Minor: 4 years Psychology

SUNY Farmingdale College of Technology Farmingdale, NY

A.S. Business Administration; Minor: Psychology

Dean's List; 3.75 Semester Average

Certifications: SUNY Farmingdale Hands on LAN-Configuration & setup; NT4.0

Core Courses through Enterprise, LAN-Architecture (Chase in house

training), On-site XP training, Networking Essentials (MCP)

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