Quality Assurance Insurance
Resume:
Easter A Whitson
Plain City OH 43064
614-***-**** (Cell Number)
Email:***********@**********.***
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Objective My objective is to obtain a position with an established business firm.
Experience 1989 – 1994 Ohio State Grange Newark, OH
File Clerk, Cancellation Clerk and Billing Clerk
Started out as File Clerk and within a year I was promoted to
Lead Clerk
Typed out Non pay & Company Cancellation Letters
Set up Monthly Payments, Entered Payments, Verified Refund Amounts
Balanced the Claims Monthly Check Receipts
1994 - 1996 Grange Mutual Insurance Columbus, OH
Processing Clerk for Grange Life
Entry of all Life Products
Did Quality Assurance Testing for the New System
1996 - 2000 Grange Guardian Insurance Columbus, OH
Service Specialist
Made underwriting decisions for Non Standard Auto & Motorcycle
Made Agency Visits on several occasions
Worked directly with the agency force
Reviewed CLUE reports
Helped to process Applications when necessary
2000 – 2002 Grange Mutual Insurance Columbus, OH
Senior Service Specialist
Gave presentation when non-standard auto was introduced in KY & GA
Helped to implement Training Procedures
Helped with training of new Service Specialist
Helped with the implementation of QA Review procedures for new Specialist
Developed Individual & Group QA Review Charts for Manager review on the
Quality of the Specialist Work
Developed Individual and Group Monthly Charts for Manager review on the
Quantity of Specialist Application Count
2002-2003 Grange Mutual Insurance Columbus, OH
Indiana Underwriter
Made underwriting decisions
Worked Directly with the Agency Force
Monthly Reports on my Agents territory for Written Premium, Losses
Attended the Agency Reviews for my group of Agents
2003 - 2005 Grange Mutual Insurance Columbus, OH
Quality Assurance Analyst – All Personal Lines products
Created matrix for testing rate revisions and new products
Tested new products and rate revision in a Model Office environment
2006 - 2008 Grange Mutual Insurance Columbus, OH
Quality Assurance Analyst – Claims System (CHIP) and Outside Vendor products
Helped with the design of the QA test matrix for Claims Budget & Systems
department
Create QA Specifications for each new Claims Project that I was given to test
Tested enhancement that were made on outside Vendor products
Tested Vendor enhancements to verify enhancements interfaced correctly with
the Claims System (CHIP)
Testing CHIP Builds for the Claims Department
2008 - 2008 Grange Mutual Insurance Columbus, OH
Training & Procedure Specialist
Training new underwriters on Personal Lines products – Homeowners,
Boat Owners, Inland Marines, Dwelling Fire
This job was phased out in August of 2008
2008-2010 Grange Mutual Insurance Columbus, OH
Personal Lines Underwriter for Northern Virginia
Reviewed new auto risks that agents uploaded and generated any upfront
underwriting edits
Reviewed new HO risks that generated any upfront edits
All HO risks with Umbrella’s had to be reviewed prior to release of the
uploaded application-verified all underlying auto was with Grange and
met underwriting rules
Reviewed all HO inspections and took action on adverse conditions
Quarterly Reports on growth of my territory, agencies with large losses
over 50K, the ten agencies with the highest and lowest loss ratio with
DWP of 50 K or higher, new agencies added to my territory.
June 7, 2010-September 27, 2010 Junior Library Guild Plain City OH
Accounts Receivable Clerk
Main job function was to call librarians or school districts on delinquent
payments
Education 1970 - 1974 Mifflin Senior High
1993 - Received General Insurance Certificate
2008-2009 – Completed the following courses at Columbus State Community College.
CIT 101-102 PC Applications I & II
English Beginning Composition I
English Composition II - Essay & Research
Carried a GPA-3.8
Interests Enjoy spending time with my grandchildren, gardening, bowling and scrap
booking, walks and bike riding.
References Deb Lacey – Friend and co-worker at Grange Insurance
Cell number: 614-***-****
Shawn Davis – Friend and co-worker at Grange Insurance
Cell number: 614-***-****
Contact this candidate