Brenda Oakes

**** **** ******* ***., *********, CA 92057

714-***-**** abim3a@r.postjobfree.com

Objective

A seasoned, highly motivated manager with a successful track record in

operations. Recognized for exceptional guest service, motivational skills,

ability to learn quickly and respected among peers. Eager to excel in a

growing organization where my skills may be applied.

Work Experience

Stewarts Shops

Shop Clerk

May 2009 to July 2010

Greet and assist customers both inside the shop and at the gas pumps

Inventory and ordering of product every 3 days

Cash check of registers, safe and lottery tickets twice during shift

Increase sales by up selling weekly promotions of baked goods and ice cream

Maintain appearance of shop both inside and out

Home Health Care

August 2008 to September 2009

Care and assistance of parents in their home

Diedrich Coffee, Inc.

Store Manager

December 2003 November 2007

Hiring, training, coaching and development of all staff

Lead staff to provide excellent service and high level or productivity

Exemplary interaction with guest to provide great guest service

Eagerly obtain guest feedback to improve store operations

Control costs by monitoring inventory levels and ordering

Maintain adequate staffing levels to control labor costs

Increase sales and morale with in-store contests

Ensure compliance of company policies and procedures

Knott's Berry Farm / Cedar Fair, L.P.

Chicken Dinner Restaurant Manager September

1993 to July 2003

Managed staff in restaurant generating revenue over 8 million annually

Supervised over 250 employees in accordance with company policies and

procedures

Maintained full compliance with safety, health and sanitation laws and

requirements

Expanded the Sunday Brunch and more than doubled the sales in 2 years

Daily operation of restaurant ensuring the highest quality food and guest

service

Provided weekly payroll through KRONOS system

Education

Jefferson Community College, Watertown, New York

ServSafe Certification, expires 2010

Workshops Completed - Selecting the Best, Administering Payroll, Safety

Awareness, Managing Performance I and II, Sexual Harassment

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