Customer Service Sales

DAWNYEL RAY

**** ****** **

Stagecoach NV *****

Phone # 208-***-****

mailto: abim31@r.postjobfree.com

I bring with me Honesty & Integrity, Teamwork skills, I Relate well to others, I’m Motivated, I Will

take Initiative, A Strong work ethic, Communication skills, Analytical skills, Flexibility &

Adaptability, Computer skills & Organizational skills.

Employers & Job Descriptions

QWEST COMMUNICATIONS

Sales / Customer Service Agent

*Sales of equipment and services for wireless, internet, DIRECTV and Phone/Long Distance Svcs

*Problem Solving / Tech Support

*Multiple Computer Programs

*Problem Solving

*Making sure my customers received the best customer service possible

*Customer account management

DIRECTV

Call Center Agent

Boise, ID

*billing assistance, ordering equipment, changing programming

*Installation support, scheduling appts.

*Customer Retention, finding appropriate resolutions to customer issues to

benefit both the customer and the company.

MARGARET DENT

Home Health Care Aide

Scotts Valley, Ca

* Caregiver for an elderly couple with various medical conditions.

* Assist with housekeeping and shopping as necessary.

* post surgery care

ODYSSEY HOUSE TRANSITIONAL MENTAL HEALTH FACILITY

DSW2 (direct services worker 2) / Case Manager 1

Nevada City, Ca

* Supervised residents in a mental health transitional home.

* Administered medications.

* Tracked behavioral changes and also medication reactions.

* Extensive training in mental disorders, medications/treatment procedures,

assault response techniques/crisis intervention.

PRIDE INDUSTRIES

Employee Training Specialist

Grass Valley, Ca

* Trained and supervised employees with developmental disabilities.

* Taught job skills in a production environment.

* Created adaptive aids to assist them in accomplishing their jobs.

* Shipping and Receiving

* Quality Control and Inspection on 100% of products assembled/packaged

* Packaging and Assembly

* Shrink Wrap & Vacuum Pack Training

* Forklift Certified

* Warehouse and Storage of customer's products.

* Required to keep extensive records on employees *behavioral tracking/progress

reports to be submitted to their case managers and care providers.

EDUCATION:

4/00 6/00 NEVADA UNION ADULT EDUCATION / Computer Training

5/01 9/01 NEVADA UNION ADULT EDUCATION / EMT Training

9/88 6/90 CABRILLO COLLEGE / Gen.Ed & Psychology

1983 1987 SAN LORNEZO VALLEY HIGH SCHOOL / Diploma, General Education

ADDITIONAL SKILLS

*Extensive computer knowledge (word, excel, web design, spreadsheets, repairs & networking)

Contact this candidate