Customer Service Sales

[pic] DEJA LEONARD

** *. *****. ******, ********, Arizona 85338 951-***-**** (

abim27@r.postjobfree.com

PROFILE

Compassionate, friendly, and dependable individual seeking position as a

Certified Nursing Assistant, Office Assistant, or Receptionist where my

commitment to providing top quality support can be utilized to contribute

to the success of an organization. Acknowledged as a quick learner and

effective communicator with a positive attitude and strong work ethic who

enjoys working in both independent and team-driven environments.

SUMMARY OF SKILLS & QUALIFICATIONS

Detail-oriented, accurate, and observant. Executes multiple tasks and

expedites in a timely manner. Exhibits strong interpersonal and

communication skills. Resourceful and organized with excellent phone

etiquette and computer expertise. Experience in situations demanding

extreme confidentiality. Work well with diverse populations and can

expertly handle individuals with care and respect to meet their needs.

Able to conduct or provide the following:

- Measuring Vital Signs and Blood Pressure - Customer Service

Excellence

- CPR and First Aid Certified - Patient Care

Skills

- Charting - Knowledge of Basic Medical

Terminology - Documentation Intake and Output -

Rehabilitative and Ambulatory Skills

- Height and Weight - Rules of Body

Mechanics

SUMMARY OF EDUCATION

Estrella Mountain Community College/SW Skill Center, Avondale, Arizona

Nursing Assistant Program -Certification of Completion, August 2010

Competencies fulfilled in 144.00 hours (96.00 classroom & 48.00 Clinical

hours LTC)

Arizona State Board of Nursing, Phoenix, Arizona

Certified Nurse Assistant

Additional Certifications:

( ABC's of CPR / Basic First Aid - Adult & Pediatric

( ABC's of CRP - CPR

( Fingerprint Clearance Card

Riverside Community College, Norco, CA (2004 - 2007)

Course Highlights: Interpersonal Communication, Human Developmental

Psychology, Biology, Microbiology, Forensic Anthropology, Sociology.

University of California, Santa Barbara, CA (2003 - 2004)

Course Highlights: Writing Composition, Art History AB Series, Chemistry

AB Series, Calculus, Astronomy.

Jurupa Valley High School. Mira Loma, CA

Highlight: Graduated with a 4.5 G.P.A. in the top 6% of my class

PROFESSIONAL WORK EXPERIENCE

Volunteer: Gift of Presence Programs/Inpatient Unit, Hospice of Arizona,

Phoenix, AZ

06/2010 - current

< Work with terminally ill patients in providing comfort and care as

needed.

< Work closely with staff and family members.

DEJA LEONARD Page 2 of 2

Cont'd

Sales Associate, SCK Radio Shack, Ontario, CA

November 2008 - June 2009

( Executed daily goals of selling new lines of service; ancillary features

and accessories, up selling, and upgrading existing customers to new

phones.

( Entrusted with the most complex customer service issues as a result of

exceptional ability to promptly resolve concerns and

satisfy customers.

. Managed inventory, cash drawer, and deposits.

Wireless Sales Expert, Wireless Advocates, Corona, CA

June 2009 - November 2009

. Increased productivity with innovative ideas to direct attention of

potential customers to products and services provided in kiosk.

. Prospected new business by calling past customers, contacting new

prospective customers and working the traffic within one of our prime

retail showroom locations.

( Became a valued member of successful sales force by building a solid,

reputable sales experience through quality customer service that helped

customers choose the right wireless service and products that fit their

needs.

Receptionist/Chiropractic Assistant, Balanced Life Chiropractic, Corona, CA

August 2008 - November 2008

. Supported business office operations

. Managed incoming calls, incoming/outgoing mail and scheduled patient

appointments for three Doctors.

. Assisted new patients with filling out forms and education on office

policy and procedures.

. Ecxecuted reminder calls for pending appointments and rescheduled missed

appointments.

. Worked closely with Financial Administrador to determine patient health

benefits.

. Arranged and collected payments in form of cash, credit, and debit.

. Tracked Office progress with "Management by Statistics" program.

. Scanned and filed confidential documents in computer filing system.

. Interface with Doctors and patients to implement course of treatment

. Assisted in arranging educational "Health Talks" and informed patients of

products offered in office.

. Trained in and performed Dermasonic Treatments.

Sales Representative, Pocket Smart Wireless, McAllen, TX

August 2007 - June 2008

( Successfully organized and directed store sales rallies. Developed wide-

range of product knowledge

that aided in technical support and informative customer service.

( Contributed out of the box ideas that enhanced company operational

methods and policies.

( Quickly promoted to Communications Consultant increasing

responsibilities in managing customer

accounts, inventory control, managing cash drawer and bank deposits, and

customer care and technical support while continuing to maintain

responsibility and improve skills in sales and customer service.

Billing Office Clerk, ABI Attorney Services Inc., Redlands, CA

August 2005 - August 2006

( Worked closely in managing, reviewing, and processing customer account

orders.

( Required to be highly attentative to detail and a resourceful problem

solver.

( Performed well under pressure, accomplishing team goals set by

management.

. Developed proficient computer and effective communication skills.

( Trusted to handle confidential documents, billed and organized, with

correct

paperwork in a timely manner to ensure customer satisfaction.

( Aquired responsibility to support Opposing Council Clerk in processing

orders to ensure daily

goals were met.

( Entrusted to train new team members in billing system methods and

procedures.

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