Customer Service Manager

KIMBERLY HARLOW

**** **** **** *****, #***

Raleigh, NC 27613

Telephone: 480-***-****

E-mail: abim0s@r.postjobfree.com

QUALIFICATIONS SUMMARY

Omega Legal Systems • Timematters • QuickBooks • PayChex • Fixed Assets • Bookkeeper • A/R

Accounts Receivable • A/P • Accounts Payable • Payroll • Billing • General Ledger • Spreadsheets

MS Office Suite • Outlook • Excel • Word • Access • 10-Key by touch • Typing 60 WPM • Detail Oriented

Problem Solving • Customer Service & Relations • Reception & Scheduling • Filing & Data Archiving

EXPERIENCE

SMART COURIER INC. Raleigh, NC

Administrative Assistant/Office Manager February 2010-July 2010

• Processed incoming mail and prepared daily bank deposits

• Processed all necessary paperwork for new hires and terminated employees, maintained all employee files

• Processed and approved weekly payroll for 16 employees

• Maintained financial spreadsheets and reported all activity to the President of the company

• Responsible for ensuring Accounting Clerk meets all deadlines and assisted in training as necessary

• Provided support to the Operations Manager and staff as needed

• Responsible for scheduling all office repairs and maintenance

• Assisted the President of the company with special requests and projects on an as needed basis

BEUS GILBERT PLLC Scottsdale, AZ

Accounting Clerk/Payroll Administrator July 2002-December 2009

• Processed invoices for payment and completed weekly and bi-monthly check runs

• Processed Transaction Privileged Tax payments to Arizona Department of Revenue and City of

Scottsdale

• Prepared yearly Property Tax Statement and 1099 Forms

• Processed bi-weekly payroll for 82 employees

• Processed 401K; additions, deletions, deferrals, loans and suspensions

• Uploaded 401K contributions and loan payments

• Entered general ledger journal entries associated with payroll and 401K contributions

• Bank reconciliations

• Responsible for all daily bank deposits and cash receipts

• Posted payments daily to client accounts and general ledger

• Performed Work-In-Process (WIP) edits and generated client invoices per attorney billing instructions

• Provided internal and external customer service to include employees, vendors and clients

EDWARD L. DANIELS Albany, OR

Legal Secretary February 2001-May 2002

• Conducted client interviews to elicit necessary information for proper scheduling

• Scheduled court appearances for attorneys in three counties and notified clients of future court dates

• Prepared letters and legal documents for attorneys’ review and signature

• Processed daily mail, court filings and provided copies of such documents to the required parties

• Assisted clients with the review process and answered questions regarding court documents

STATE OF ALASKA TRIAL COURTS Anchorage, AK

Court Clerk II March 1997-June 1999

• Prepared daily deposits and cash receipts

• Processed daily cash disbursements

• Maintained trial court case ledgers and monthly reconciliations

• Prepared Writ of Executions and Debtor’s Packets according to policies and procedures set forth

by the State of Alaska Trial Courts

• Researched court case files for orders to release funds

EDUCATION

WEST ANCHORAGE HIGH SCHOOL General Education, Diploma

REFERENCES AVAILABLE UPON REQUEST

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