Customer Service Real Estate

Yvonne Ann Guard

**** ****** ** ** *******, co **525

abim0a@r.postjobfree.com

970-***-****

OBJECTIVE

To pursue enrichment and versatility while exploring creativity and

passion in continually furthering my experiences in all aspects of life

QUALIFICATIONS

First National Bank Loan Collections Certification

First National Bank Diffusing Situations; Course Completion

First National Bank Problem Customers; Course Completion

Hyland Brothers; Course One & Two; Manager Certification

EDUCATION

EdComm Training First National Bank; Fort Collins, CO

Code of Business Conduct, Compliance Accountability, Real Estate

Settlement Procedures Act, Regulation AA, SCRA, HMDA, Fair Lending,

BSA/AML, FCRA, Truth in Lending

Completed: Annually

Professional Leadership and Diversity Academy PLDA Training Seminar;

Greeley, CO

Completed: May 2005

LEADERSHIP EXPERIENCE

First National Bank

Job Title: Senior Loan Adjuster (Collections), Repossession Specialist

Responsibilities: Communicate with individuals while achieving financial

goals through the use of advanced real estate, automotive, and loan

knowledge, innovative analytical tactics, and incomparable customer service

skills. Maintain a positive and enthusiastic atmosphere while sustaining

the lowest percentage on uncollectables with a monthly portfolio totaling

over 1.2 Million USD.

Supervisor: Renee Chihuahua 970-***-****

[2000-

CURRENT]

Hyland Brothers

Job Title: Office Manager

Responsibilities: Lead and manage an office staff of four. Organize and

conduct bi-weekly payroll, scheduling, and staff meetings according to

Hyland Brothers policies and procedures. Demonstrate and conduct advanced

billing and collections procedure. Maintain a positive work environment

while encouraging staff to accomplish the professional goals of Hyland

Brothers.

Supervisor: Pete Hyland 970-***-****

[1991-2000]

SKILL/ACHIEVEMENT

Microsoft Office (Access, Excel, FrontPage, Outlook, PowerPoint, Word)

Management Certification 1 & 2; Houston, TX

Uniform Commercial Code (UCC)

Advanced Real Estate Knowledge

Innovative Analytical Tactic

Incomparable Customer Service Skills

*Additional References available upon request

Contact this candidate